At a Glance
- Tasks: Lead a team to drive client retention and unlock account value.
- Company: Progressive print and manufacturing business with ambitious growth plans.
- Benefits: Competitive salary, performance bonus, generous leave, and pension scheme.
- Other info: High visibility with senior leadership and a focus on long-term relationships.
- Why this job: Shape the future of Account Management and influence business strategy.
- Qualifications: Proven leadership in Account Management and experience with B2B accounts.
The predicted salary is between 67000 - 67000 £ per year.
The Opportunity
We are exclusively partnering with a progressive, privately owned business within the print and manufacturing space, known for delivering complex, high-value customer solutions and building long-term partnerships with major clients. As part of its next phase of growth, the business is seeking a commercially astute Head of Account Management to take ownership of its client services function - driving retention, unlocking account value, and shaping customer strategy at a senior level. This is a high-impact leadership role with direct exposure to the Managing Director and genuine influence over revenue performance, customer experience, and future growth strategy.
The Role:
- Lead a team of Strategic Account Managers and Account Managers, with full responsibility for performance, development, and commercial output.
- Own and deliver the company-wide revenue forecast, aligning to budget and YE forecasts.
- Drive customer retention strategies that protect and expand long-term revenue.
- Identify and convert organic growth opportunities within key accounts.
- Act as executive sponsor for strategic and high-value client relationships.
- Lead structured account reviews, pipeline discussions, and performance analysis.
- Support pricing strategy, contract negotiations, and margin improvement.
- Collaborate cross-functionally (Sales, Operations, Production) to ensure seamless delivery and onboarding.
This role blends strategic oversight with hands-on leadership, requiring someone comfortable operating both at board level and within day-to-day account activity.
The ideal Candidate:
- Proven leadership experience within Account Management / Client Services / Commercial roles.
- Strong track record of retaining and growing complex B2B accounts.
- Experience managing and developing high-performing client-facing teams.
- Confident ownership of forecasting, revenue accountability, and commercial decision-making.
- Ability to influence senior stakeholders internally and externally.
- Sector experience within print, packaging, fulfilment, manufacturing, or similar is highly desirable.
The Individual:
- Commercially driven, with a strong sense of ownership.
- Relationship-led, with the credibility to engage at senior client level.
- Data-informed but people-focused in leadership style.
- Comfortable balancing strategy with operational delivery.
- Resilient, proactive, and solutions-oriented.
Why This Role?
- Genuine opportunity to shape and elevate the Account Management function.
- Direct influence on business performance and strategic direction.
- High visibility with senior leadership and decision-makers.
- A stable, well-invested business with ambitious growth plans.
- Strong emphasis on long-term relationships over transactional business.
Package & Benefits
- Basic salary: Up to £67,000 per annum - DOE.
- Car allowance: £5,400 per annum.
- Performance bonus: Up to £10,000 per annum.
- 26 days annual leave + 8 bank holidays.
- Pension scheme.
- Cycle to Work scheme & retail discounts.
Head of Account Management in Wigan employer: Adaptable Recruitment
Join a dynamic and forward-thinking privately owned business in the print and manufacturing sector, where your leadership as Head of Account Management will directly influence strategic growth and client relationships. With a strong emphasis on employee development, a collaborative work culture, and competitive benefits including a generous salary package and performance bonuses, this role offers a unique opportunity to make a meaningful impact while enjoying a supportive environment that values long-term partnerships over transactional interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management in Wigan
✨Tip Number 1
Network like a pro! Reach out to your connections in the print and manufacturing space. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their client base, recent projects, and growth strategies. This will help you tailor your responses and show that you’re genuinely interested in shaping their Account Management function.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've developed high-performing teams and driven customer retention strategies in the past. Use specific examples to illustrate your impact on revenue and client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Account Management in Wigan
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Account Management. Highlight your leadership experience and any relevant achievements in retaining and growing B2B accounts. We want to see how you can drive customer retention and unlock account value!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your commercial acumen and relationship-building skills. Tell us why you're passionate about this role and how you can influence our business performance. Remember, we love a good story!
Showcase Your Strategic Thinking:In your application, don’t forget to demonstrate your ability to balance strategy with operational delivery. Share examples of how you've successfully led teams and influenced senior stakeholders. We’re looking for someone who can think big while also getting into the nitty-gritty!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Adaptable Recruitment
✨Know Your Numbers
As a Head of Account Management, you'll need to demonstrate your understanding of revenue forecasts and account growth. Brush up on key metrics related to client retention and revenue generation, and be ready to discuss how you've successfully managed these in the past.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to develop high-performing teams. Be prepared to share specific instances where you've motivated your team or influenced senior stakeholders to achieve commercial goals.
✨Understand the Business Landscape
Familiarise yourself with the print and manufacturing sectors, as well as the company's position within it. Research their major clients and recent projects to show that you’re not just interested in the role, but also in the business's success and growth.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Think through potential scenarios you might face in this role, such as handling a difficult client or driving a new retention strategy, and outline how you would approach these challenges.
