At a Glance
- Tasks: Lead a team to deliver exceptional customer service across digital channels.
- Company: Join a purpose-driven UK organisation focused on making a difference.
- Benefits: Competitive salary, flexible hours, and ongoing training opportunities.
- Other info: Enjoy a supportive culture with clear career progression paths.
- Why this job: Make a real impact on customers' lives while developing your leadership skills.
- Qualifications: Experience in customer service and strong leadership abilities.
The predicted salary is between 38000 - 41000 £ per year.
Salary: From £34,917
Working Hours: 35.75 hours per week | Monday-Friday (08:00-18:00, flexible)
Benefits:
- Competitive salary starting at £34,917
- Flexible working hours to support work-life balance
- Supportive, people-first culture with a strong focus on wellbeing
- Clear opportunities for career development and progression
- Collaborative and social team environment
- Opportunity to make a real difference to customers' lives
- Join a purpose-driven organisation focused on doing the right thing
- Stability of a growing, established UK organisation
- Ongoing investment in training, coaching and development
About the Role
We are looking for a Team Leader - Customer Communications to lead a high-performing team delivering exceptional customer service across digital channels such as email, app messaging, and emerging platforms. You'll be responsible for driving high-quality customer outcomes, ensuring enquiries are managed end-to-end with accuracy, empathy and regulatory compliance. This is a hands-on leadership role focused on performance, coaching and continuous improvement.
Key Responsibilities:
- Leading
Team Leader - Customer Communications employer: Adaptable Recruitment
As a Team Leader - Customer Communications, you will thrive in a supportive, people-first culture that prioritises employee wellbeing and work-life balance. With clear pathways for career development and a collaborative team environment, you will have the opportunity to make a meaningful impact on customers' lives while benefiting from ongoing training and support within a stable, purpose-driven organisation.
