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- Tasks: Engage with families, manage inquiries, and guide them through the enrolment process.
- Company: Join a leading childcare provider dedicated to enhancing family experiences.
- Benefits: Enjoy flexible working options, bonuses, staff discounts, and continuous professional development.
- Why this job: Make a real impact on families while working in a supportive and friendly environment.
- Qualifications: Sales experience, strong communication skills, and a passion for working with children are essential.
- Other info: Opportunity for career growth and a fantastic pension scheme.
The predicted salary is between 28800 - 43200 £ per year.
On behalf of our valued client within the childcare industry, Adaptable Recruitment are seeking a Sales/Enrolment Officer who will play a pivotal role in driving business success through enhancing customer processes leading to successful enrolments.
Position Overview: Proactive and sales orientated, this person will be the primary point of contact for prospective families. They will make outbound calls to prospective families, follow up inbound enquiries, manage arranging tours and guide families through the enrolment process.
Key Responsibilities:
- Inquiry Management: Daily outbound calls responding promptly and professionally to all inquiries from prospective families via email and phone, providing detailed information about their services.
- Lead generation: Working with marketing to identify opportunities to increase awareness, inquiries and enrolments.
- Tour Coordination: Schedule and organise tours across their childcare settings, ensuring a welcoming and informative experience for visiting families.
- Enrolment Facilitation: Guide families through the enrolment process and ensure all necessary documentation is completed accurately.
- CRM Maintenance: Manage and update the CRM system to accurately reflect interactions with prospective and current families, ensuring data integrity and accessibility.
- Reporting: Generate and analyse reports on inquiries, tours, enrolments, and CRM performance to inform management decisions and improve processes.
Experience:
- Proven record in sales administration, lead generation and customer service.
- Proficiency in CRM/IT systems.
- Excellent organisational and multitasking skills.
- Strong communication skills, both written and verbal, with a friendly and professional demeanour.
- A genuine passion for working with families and children, and a commitment to providing exceptional service.
Benefits:
- OTE fantastic weekly bonus subject to KPIs.
- Friendly supportive working environment with staff discounts and perks to support your well-being.
- Employee assistance programme available.
- Flexible working options to suit you.
- Continuous professional development.
- Excellent pension scheme.
Sales/Enrolment Officer employer: Adaptable Recruitment
Contact Detail:
Adaptable Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales/Enrolment Officer
✨Tip Number 1
Familiarise yourself with the childcare industry and the specific services offered by our client. Understanding their unique selling points will help you engage effectively with prospective families during calls and tours.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios with friends or family can help you become more comfortable and confident when speaking to potential clients.
✨Tip Number 3
Get to know the CRM system that will be used in this role. Familiarity with CRM tools can give you an edge, as it shows your readiness to manage data and interactions efficiently from day one.
✨Tip Number 4
Network with professionals in the childcare sector. Attend local events or join online forums to connect with others in the field, which can provide insights and potentially lead to referrals.
We think you need these skills to ace Sales/Enrolment Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, and any roles involving family or childcare interactions. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with families and children. Mention specific experiences that demonstrate your sales abilities and how you can enhance customer processes.
Highlight Communication Skills: Since strong communication is key for this role, provide examples of how you've successfully managed inquiries or guided customers in previous positions. This could be through anecdotes or specific achievements.
Showcase Organisational Skills: Discuss your ability to multitask and manage various responsibilities, such as scheduling tours and maintaining CRM systems. Use concrete examples to illustrate how you’ve effectively organised similar tasks in the past.
How to prepare for a job interview at Adaptable Recruitment
✨Show Your Sales Skills
Be prepared to discuss your previous sales experience and how you've successfully generated leads in the past. Highlight specific examples where your proactive approach led to successful outcomes.
✨Know the Company and Its Services
Research the childcare industry and understand the services offered by the company. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with families, practice clear and friendly communication. Be ready to showcase your verbal and written skills during the interview, perhaps by discussing how you would handle common inquiries.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling difficult inquiries or coordinating tours. Prepare your responses to show how you would manage these situations effectively.
