At a Glance
- Tasks: Coordinate operations and manage social media for a dynamic Liverpool business.
- Company: Growing Liverpool-based company with a supportive team culture.
- Benefits: Competitive salary, permanent role, and opportunities for career development.
- Other info: Ideal for those who thrive on multitasking and enjoy diverse responsibilities.
- Why this job: Enjoy variety and make a real impact in a fast-paced environment.
- Qualifications: Experience in customer service and social media management required.
The predicted salary is between 29250 - 35750 £ per year.
- Operations & Social Media Coordinator
- Liverpool £28,000-£30,000 Full-Time Permanent
Adaptable Recruitment are delighted to be working exclusively with a growing Liverpool-based business to recruit an Operations & Social Media Coordinator.
This is a fantastic opportunity for someone who enjoys variety, thrives in a fast-paced environment and wants a role where no two days are the same.
We're looking for a highly organised and proactive individual who can confidently balance customer service, operational coordination, administration and social media management.
Whilst primarily office-based, this role also requires someone who is happy to support the wider operation, including occasionally assisting with cleaning duties during periods of high demand or unexpected staff shortages.
- Important Requirements
- Full UK Driving Licence
- Weekend Working on a Rotating Rota
- Previous Business Social Media Experience
- Willingness to Occasionally Support Cleaning Operations When Required
The Role
Duties will include
- Acting as a key point of contact for customers via phone, email and messaging platforms
- Supporting customer enquiries, bookings and day-to-day communication
- Coordinating schedules and assisting with operational planning
- Managing changes, problems and last-minute challenges as they arise
- Maintaining accurate records, systems and internal databases
- Providing general office and administrative support
- Managing business social media accounts across Facebook, Instagram and Tik Tok
- Creating engaging content including posts, stories, reels and promotional material
- Scheduling content through Meta Business Suite and similar platforms
- Producing branded graphics using Canva
- Monitoring engagement and helping shape future content plans
- Working closely with the wider team to support business operations
About You
We are looking for someone who has
- Excellent customer service and communication skills
- Strong organisational and time management abilities
- The ability to manage multiple priorities in a busy environment
- Previous experience managing social media for a business
- Experience creating content across Facebook, Instagram and Tik Tok
- Knowledge of Meta Business Suite
- Experience using Canva or similar design tools
- Strong written communication skills
- A positive, solutions-focused approach
- The confidence to work independently and use initiative
- A full UK driving licence
Essential Requirements
- Full UK driving licence
- Weekend availability on a rotating basis
- Previous hands-on social media experience for a business
- Strong customer service background
- Willingness to occasionally assist with cleaning duties when operationally required
What's on Offer?
- Salary of £28,000-£30,000 depending on experience
- Permanent, full-time opportunity
- Genuine variety and responsibility from day one
- Opportunity to make a real impact within a growing business
- Supportive team environment
- Long-term career development opportunities
This position would suit candidates from customer service, office coordination, operations, scheduling, hospitality, property or other service-led environments who enjoy being involved in all aspects of a business.
If you're looking for a varied role where you can combine organisation, customer service, operations and social media, we'd love to hear from you.
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Operations & Social Media Coordinator employer: Adaptable Recruitment
Join a dynamic not-for-profit organisation near Warrington, where you will be part of a supportive and collaborative work culture that values employee growth and development. With a competitive salary, generous holiday allowance, and the flexibility of hybrid working, this role offers a unique opportunity to make a meaningful impact while enjoying a balanced work-life environment. Experience the benefits of free on-site parking and the chance to work within a team that prioritises problem-solving and engagement with the wider community.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Social Media Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adaptable Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adaptable Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations & Social Media Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adaptable Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Adaptable Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adaptable Recruitment!
How to prepare for a job interview at Adaptable Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
