At a Glance
- Tasks: Process customer claims accurately and efficiently while ensuring compliance.
- Company: Join a well-established organisation with a supportive team culture.
- Benefits: Full-time hours, competitive salary, and a focus on quality customer service.
- Other info: Opportunity for growth in a dynamic and regulated environment.
- Why this job: Make a real difference by helping customers receive fair outcomes.
- Qualifications: Strong attention to detail and excellent organisational skills required.
The predicted salary is between 31500 - 38500 £ per year.
At Adaptable Recruitment, we are exclusively partnering with a well-established and growing organisation to recruit a Claims Administrator. This is an excellent opportunity for a detail-oriented administrator looking to join a supportive team where quality, customer service and accuracy are at the heart of everything they do.
The Role
As a Claims Administrator, you'll be responsible for processing customer claims from receipt through to resolution, ensuring every claim is handled fairly, accurately and in line with company policies and regulatory requirements. You'll play a key role in delivering a positive customer experience, helping customers receive timely outcomes while maintaining the highest standards of compliance and attention to detail.
Key Responsibilities
- Process customer claims accurately and efficiently through internal systems
- Take ownership of claims from initial receipt through to completion
- Review supporting documentation, invoices and receipts to assess eligibility
- Liaise with customers when additional information is required
- Ensure claims are processed fairly and in line with policy guidelines
- Maintain accurate and compliant records on internal systems
- Meet service level agreements and performance targets
- Identify and escalate any potential risks or issues
- Support vulnerable customers with a fair and customer-focused approach
- Contribute to continuous improvement initiatives and process enhancements
What We're Looking For
Essential
- Strong attention to detail and accuracy
- Excellent organisational and administrative skills
- Ability to follow processes and procedures consistently
- Good analytical and problem-solving skills
- Ability to manage workloads and meet deadlines
- Customer-focused approach with a commitment to delivering fair outcomes
Desirable
- Previous claims processing, administration or data handling experience
- Experience working within a regulated environment
- Experience reviewing documentation, invoices or supporting evidence
- Experience working towards productivity and quality targets
Claims Administrator in Liverpool employer: Adaptable Recruitment
Join a dynamic not-for-profit organisation near Warrington, where you will be part of a supportive and collaborative work culture that values employee growth and development. With a competitive salary, generous holiday allowance, and the flexibility of hybrid working, this role offers a unique opportunity to make a meaningful impact while enjoying a balanced work-life environment. Experience the benefits of free on-site parking and the chance to work within a team that prioritises problem-solving and engagement with the wider community.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrator in Liverpool
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Adaptable Recruitment). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Adaptable Recruitment. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Administrator in Liverpool
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Adaptable Recruitment.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Adaptable Recruitment. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Adaptable Recruitment
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Adaptable Recruitment to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Adaptable Recruitment, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Adaptable Recruitment's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
