At a Glance
- Tasks: Handle customer calls, resolve queries, and deliver outstanding service.
- Company: Join a respected organisation with a strong reputation in customer service.
- Benefits: Enjoy a competitive salary, 26 days holiday, and hybrid working.
- Other info: Dynamic contact centre environment with opportunities for growth.
- Why this job: Perfect for those who love helping people and solving problems.
- Qualifications: Confident communication skills and a passion for customer service.
The predicted salary is between 24750 - 24750 £ per year.
Location: Liverpool
Hours: Hybrid working, 35.75 hours per week, Monday to Friday between 8:00am and 6:00pm
Salary: £24,750
Holidays: 26 days plus bank holidays
About the Role: We are recruiting on behalf of a well-established and highly respected organisation seeking a confident and customer-focused Customer Service Administrator to join their busy contact centre team. This is a predominantly telephone-based role where you'll be speaking with customers daily, handling a wide range of enquiries and delivering an outstanding customer experience. You'll be the first point of contact, taking ownership of customer queries, providing accurate information, and resolving issues efficiently. If you enjoy speaking with people, building rapport over the phone, and finding solutions to help customers, this could be the ideal opportunity for you.
Key Responsibilities:
- Handle a high volume of inbound and outbound customer calls in a professional and friendly manner
- Act as the first point of contact for customer enquiries and requests
- Take ownership of customer issues and see them through to resolution
- Provide clear, accurate, and timely information over the telephone
- Build rapport and trust with customers
