Client Director

At Adaptable Recruitment we are proud to be exclusively representing a leading European, family-owned insurance brokerage seeking a highly driven Client Director to join their Manchester team. This is a rare opportunity to manage a portfolio of existing clients while building your own book of business in a fast-growing, dynamic environment.

Salary: up to £70,000 Depending On ExperienceHolidays: 25 days + Bank HolidaysLocation: Manchester/Liverpool – Hybrid working Working: Full Time Permanent Benefits: Excellent Bonus & Company Car Allowance

The Role:As Client Director, you will be entrusted with servicing key clients and delivering exceptional value while driving new business opportunities. You will act as a strategic partner, providing expert guidance, broking support, and innovative insurance solutions. This is a senior, high-impact role with the potential for career progression within Manchester and across the wider group.

Main Responsibilities to Include:

Client Relationship Management

• Take ownership of your client portfolio, overseeing service and broking coordination.
• Build long-term relationships with clients, becoming their trusted advisor.
• Strategically plan and execute client management initiatives, liaising with Account Chairmen as required.
• Facilitate introductions and ongoing management across Claims, Risk Management, Credit, Employee Benefits, and Private Clients teams.
• Lead client visits and deliver bespoke Client Service Plans.
• Ensure all client policies are clearly communicated, including coverage, conditions, and limitations.
• Participate in and oversee client entertainment activities.
• Manage credit control and agree appropriate remuneration with clients.

New Business Development

• Create and maintain an active pipeline using Acturis.
• Identify client needs, design tailored insurance programmes, and collect underwriting information.
• Collaborate with brokers on strategy and sign off broking presentations.

Renewal Management

• Develop renewal strategies for all clients, ensuring updates to cover requirements and programme design.
• Maintain fact-find and underwriting information, reviewing formally every three years or during re-broking.
• Liaise with brokers on re-broking strategy and sign off presentations.

The Ideal Candidate:

Essential:

• Cert CII qualified (Dip CII desirable)
• Significant experience in corporate insurance, preferably in General Commercial Lines
• Proven track record in client relationship management and business development
• Strong communication, influencing, negotiation, and leadership skills
• Customer-focused with exceptional interpersonal skills
• Self-motivated, driven, and target-oriented
• Team player with a collaborative approach
• Experience with Acturis system
• Ability to manage a target book of £250,000 comprised of smaller corporate cases (<£7,500 fee income)

Desirable:

• Previous Client Executive experience within a corporate broker
• Demonstrated ability to take on higher responsibilities and deliver exceptional results
• Understanding of European insurance markets