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For Companies At a Glance
- Tasks: Manage client records, support production, and ensure top-notch customer service.
- Company: Join a well-established organisation in the card, print, and manufacturing sector.
- Benefits: Enjoy 25 days holiday plus bank holidays and a competitive salary.
- Why this job: Be a key player in enhancing customer experiences and driving operational excellence.
- Qualifications: Experience in admin or customer service, strong attention to detail, and IT skills.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
The predicted salary is between 27000 - 27000 £ per year.
At Adaptable Recruitment, we are exclusively supporting a well-established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator.
Salary: Up to £27,000 DOE
Location: Merseyside / Lancashire border
Working Pattern: Permanent - Full time
Benefits: 25 days holidays plus bank
Main Responsibilities to Include:
- Client & Job Administration
- Set up and manage job records within the ERP system (Monarch)
- Maintain accurate and up-to-date job and customer information throughout the job lifecycle
- Ensure all administrative tasks are completed in line with agreed service levels
- Stock & System Management
- Create and maintain new stock codes and related data within Monarch
- Monitor and update system information to support production and fulfilment processes
- Documentation & Work Instructions
- Produce clear, detailed Excel-based work instructions (SOPs) for Production and Fulfilment teams
- Update documentation as customer requirements or operational processes change
- Customer Support
- Act as a key point of contact for customers, providing job updates and responding to enquiries
- Support a positive customer experience through clear, professional communication
- Internal Collaboration
- Work closely with Production, Planning, Quality, IT and Logistics teams to support job progression
- Assist with issue resolution and support continuous improvement across processes
- Reporting & Administration
- Maintain SLA tracking and operational reporting using Excel
- Handle incoming calls, direct enquiries to the relevant teams and accurately record messages
Systems & Software
- Microsoft Excel: Confident with formulas, formatting and data management
- Microsoft Outlook: Effective email and diary management
- Adobe Acrobat: Updating and managing PDF documents with data fields
Skills & Experience
- Essential
- Previous experience in an administrative, account support or customer services role
- High level of attention to detail and accuracy
- Strong organisational skills with the ability to manage multiple tasks
- Confident IT user with the ability to learn new systems and processes quickly
- Clear, professional communication skills
- Desirable
- Experience using ERP systems (Monarch experience advantageous but not essential)
- Exposure to a manufacturing, production or print environment
- Experience working within service level or deadline-driven environments
The Ideal Candidate:
- Proactive and positive with a strong sense of ownership
- Comfortable working with detailed, process-driven tasks
- Reliable team player who collaborates effectively with others
- Committed to delivering high-quality work and continuous improvement
Client Services Administrator in Wigan employer: ADAPTABLE RECRUITMENT LTD
Contact Detail:
ADAPTABLE RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator in Wigan
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the card, print, and manufacturing sector. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Client Services Administrator, you'll need to provide clear updates and respond to enquiries. Role-play with a friend or family member to get comfortable with articulating your thoughts professionally.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Client Services Administrator in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Administrator role. Highlight your previous experience in administrative or customer service roles, and don’t forget to mention any relevant skills like your proficiency in Microsoft Excel and ERP systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your attention to detail, organisational skills, and how you can contribute to a positive customer experience.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Use professional language and structure your documents well. This will demonstrate your ability to communicate effectively with customers and colleagues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at ADAPTABLE RECRUITMENT LTD
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Services Administrator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around ERP systems like Monarch and Excel. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your attention to detail, organisational skills, and customer service abilities. Think of specific situations where you managed multiple tasks or resolved issues effectively. This will demonstrate your capability to handle the demands of the role.
✨Practice Professional Communication
Since clear communication is key for this position, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend or family member to get comfortable with how you present yourself and respond to questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.