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- Tasks: Manage customer accounts and build strong relationships in a dynamic environment.
- Company: Global manufacturing business with a strong industry reputation.
- Benefits: Competitive salary, 25 days holiday, staff socials, and free parking.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Join a supportive team and enjoy varied tasks with real customer impact.
- Qualifications: Experience in account management or B2B customer service is preferred.
The predicted salary is between 26500 - 27000 £ per year.
We are currently recruiting on behalf of a well-established global manufacturing business based in Bootle for a Customer Service Account Manager to join their supportive and fast-paced team. This is a fantastic opportunity for somebody who enjoys building strong customer relationships, taking ownership of accounts, and working in a varied role where no two days are the same. The business has built a strong reputation within its industry and offers a stable working environment with genuine long-term opportunities for the right person.
The successful candidate will work closely with both customers and internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare, playing a key role in maintaining high service standards and long-term client relationships.
Key Responsibilities:- Managing a portfolio of B2B customer accounts
- Building strong relationships with customers and acting as a key point of contact
- Processing orders, arranging deliveries and handling billing queries
- Responding to customer enquiries via phone and email in a professional and timely manner
- Liaising with operations and transport teams to ensure smooth service delivery
- Resolving customer queries and complaints efficiently and professionally
- Identifying opportunities to upsell products and services where appropriate
- Maintaining accurate customer records, logs and account information
- Supporting the wider team in delivering an excellent customer experience
- Experience within account management or B2B customer service
- Strong communication and relationship-building skills
- Confident using Microsoft Office including Word, Excel, Outlook and PowerPoint
- Highly organised with excellent time management and attention to detail
- Able to work independently whilst also contributing positively within a team environment
- An understanding of Oracle would be ideal but isn't essential
- Opportunity to join a supportive and collaborative team
- Join a global manufacturing business with a strong industry reputation
- Stable business with long-term opportunities for progression
- Varied role with autonomy and customer ownership
- Fast-paced environment where no two days are the same
- Potential for the role to become permanent for the right person
- Excellent opportunity to develop within customer service and account management
If you are looking for a new opportunity within a business that genuinely values customer relationships, team culture and employee development, we would love to hear from you.
Customer Service Account Manager in Warrington employer: ADAPTABLE RECRUITMENT LTD
Contact Detail:
ADAPTABLE RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value customer relationships. Think of examples from your past experiences that showcase your relationship-building skills and how you’ve handled customer queries.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you articulate your thoughts clearly and confidently, especially when discussing your experience in account management and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining a company that values its employees and customer relationships.
We think you need these skills to ace Customer Service Account Manager in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Account Manager role. Highlight your account management experience and any relevant B2B customer service roles to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can build strong relationships with clients. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application is clear and professional. Use proper grammar and structure, and don’t forget to demonstrate your ability to handle customer queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ADAPTABLE RECRUITMENT LTD
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and account management experience. Be ready to share specific examples of how you've built strong relationships with clients and handled any tricky situations. This will show that you understand the role and can hit the ground running.
✨Show Off Your Organisational Skills
Since this role involves managing multiple accounts, it's crucial to demonstrate your organisational abilities. Bring along examples of how you've kept track of customer records or managed your time effectively in previous roles. This will help the interviewers see that you're capable of handling the fast-paced environment.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might need to handle a customer complaint or process an order. Practise these types of situations beforehand so you can respond confidently and professionally. It’s a great way to showcase your problem-solving skills!
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest in the position but also helps you determine if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers!