At a Glance
- Tasks: Lead a dynamic team in managing the lettings process and ensuring excellent customer service.
- Company: Reputable independent lettings agency with a focus on strong relationships.
- Benefits: Competitive salary, pension scheme, and career progression opportunities.
- Other info: Full-time role with structured hours and local knowledge of Ormskirk is a plus.
- Why this job: Join a supportive environment and make a real impact in property management.
- Qualifications: Experience in lettings or property management and strong communication skills.
The predicted salary is between 37000 - 40000 £ per year.
A well-established and highly regarded independent lettings agency based in Ormskirk is seeking an experienced Lettings Office Manager to join and lead their growing team. Specialising in residential, student, and commercial properties, this business prides itself on delivering excellent customer service and maintaining strong relationships with both landlords and tenants.
The Role
This is a dynamic, hands-on position combining leadership, property management, compliance, and customer service. You will oversee the full lettings process while ensuring smooth day-to-day operations and high service standards.
Key Responsibilities
- Managing the full lettings cycle from marketing through to move-in
- Conducting property viewings, applicant vetting, and negotiations
- Carrying out landlord appraisals and routine property inspections
- Overseeing tenant onboarding, renewals, and check-outs
- Ensuring compliance with all relevant legislation (EPCs, EICRs, Gas Safety, HMO licensing)
- Managing maintenance issues and liaising with contractors
- Handling tenancy queries, disputes, and rent arrears
- Maintaining accurate property and tenancy records
- Building strong relationships with landlords, tenants, and contractors
About You
- Proven experience within lettings or property management (minimum 1 year at management level preferred)
- Strong knowledge of lettings legislation and compliance
- Excellent organisational and communication skills
- Ability to work efficiently in a fast-paced environment
- Confident negotiator with strong problem-solving ability
- ARLA qualification (desirable but not essential)
- Full UK driving licence and access to a vehicle
- Local knowledge of the Ormskirk area is advantageous
What's On Offer
- Competitive salary (£27,000-£35,000 DOE)
- Company pension scheme
- Supportive, friendly working environment
- Career progression opportunities
- Stable full-time role with structured hours
If you’re a driven and customer-focused lettings professional looking to take the next step in your career, we’d love to hear from you.
Lettings Office Manager in Preston employer: ADAPTABLE RECRUITMENT LTD
Join a well-established independent lettings agency in Ormskirk, where you will thrive in a supportive and friendly work environment that values excellent customer service and strong relationships. With competitive salaries and career progression opportunities, this role as Lettings Office Manager offers a dynamic blend of leadership and property management, ensuring you can grow your skills while making a meaningful impact in the community.
