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- Tasks: Manage customer accounts, build relationships, and ensure smooth service delivery.
- Company: Join a well-established global manufacturing business in Bootle.
- Benefits: Competitive salary, 25 days holiday, staff socials, and free parking.
- Other info: Supportive team culture with excellent opportunities for career progression.
- Why this job: Enjoy a varied role with autonomy and the chance to make a real impact.
- Qualifications: Experience in account management or B2B customer service is preferred.
The predicted salary is between 26500 - 27000 £ per year.
We are currently recruiting on behalf of a well-established global manufacturing business based in Bootle for a Customer Service Account Manager to join their supportive and fast-paced team. This is a fantastic opportunity for somebody who enjoys building strong customer relationships, taking ownership of accounts, and working in a varied role where no two days are the same. The business has built a strong reputation within its industry and offers a stable working environment with genuine long-term opportunities for the right person.
The successful candidate will work closely with both customers and internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare, playing a key role in maintaining high service standards and long-term client relationships.
Key Responsibilities:- Managing a portfolio of B2B customer accounts
- Building strong relationships with customers and acting as a key point of contact
- Processing orders, arranging deliveries and handling billing queries
- Responding to customer enquiries via phone and email in a professional and timely manner
- Liaising with operations and transport teams to ensure smooth service delivery
- Resolving customer queries and complaints efficiently and professionally
- Identifying opportunities to upsell products and services where appropriate
- Maintaining accurate customer records, logs and account information
- Supporting the wider team in delivering an excellent customer experience
- Experience within account management or B2B customer service
- Strong communication and relationship-building skills
- Confident using Microsoft Office including Word, Excel, Outlook and PowerPoint
- Highly organised with excellent time management and attention to detail
- Able to work independently whilst also contributing positively within a team environment
- An understanding of Oracle would be ideal but isn't essential
- Opportunity to join a supportive and collaborative team
- Join a global manufacturing business with a strong industry reputation
- Stable business with long-term opportunities for progression
- Varied role with autonomy and customer ownership
- Fast-paced environment where no two days are the same
- Potential for the role to become permanent for the right person
- Excellent opportunity to develop within customer service and account management
If you are looking for a new opportunity within a business that genuinely values customer relationships, team culture and employee development, we would love to hear from you.
Customer Services - Customer Account Manager in Liverpool employer: ADAPTABLE RECRUITMENT LTD
Contact Detail:
ADAPTABLE RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services - Customer Account Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Account Manager role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you’d handle customer queries or build relationships. We want you to shine and show off your skills in account management!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and what they stand for can help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining a company that values customer relationships and employee development.
We think you need these skills to ace Customer Services - Customer Account Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Account Manager role. Highlight your account management experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you’ve built strong relationships in previous roles. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application showcases your communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ADAPTABLE RECRUITMENT LTD
✨Know Your Customer
Before the interview, research the company and its customer base. Understand their products and services, and think about how you can contribute to building strong relationships with clients. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Account Manager, communication is key. Prepare examples of how you've successfully managed customer relationships in the past. Be ready to discuss how you handle enquiries and complaints, as well as how you ensure a smooth customer journey from order to delivery.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple accounts and tasks efficiently. Bring examples of how you've used tools like Microsoft Office to stay organised and maintain accurate records. This will reassure the interviewer that you can handle the fast-paced environment they offer.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about potential challenges you might face in the role and prepare your responses. This will demonstrate your problem-solving skills and your readiness to take ownership of customer accounts.