At a Glance
- Tasks: Manage corporate client relationships and handle queries with precision.
- Company: Join a dynamic team in a structured, supportive environment.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Other info: Collaborative culture with a focus on continuous improvement.
- Why this job: Make a real impact by delivering excellent customer experiences.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 26610 - 26610 £ per year.
As a Corporate Accounts Administrator, you will play a key role in managing and supporting relationships with corporate clients and intermediary partners. You will be responsible for handling queries, coordinating account activity, and ensuring the accurate setup and ongoing maintenance of corporate schemes. Working in a structured and regulated environment, you will follow defined processes and quality standards, with full training and support provided to help you succeed.
Main Responsibilities to Include:
- Supporting Brokers & Corporate Clients
- Manage inbound and outbound communications in a professional and efficient manner
- Investigate and resolve queries by liaising with internal teams and external stakeholders
- Maintain accurate and up-to-date contact records within internal systems
- Ensure compliance with processes such as broker changes and authorisation procedures
Supporting the Team:
- Assist in the setup and implementation of new corporate schemes and pricing structures
- Support the preparation of contracts, agreements, and onboarding documentation
- Contribute to achieving team service level agreements (SLAs)
- Work collaboratively across departments, including supporting training where required
Corporate Accounts Administration:
- Process new business data, ensuring accuracy and compliance with required formats
- Set up billing profiles, employee groups, and payment details
- Maintain and update client and broker records, including access permissions
- Manage policy migrations and ensure timely issuance of documentation
- Support renewals, bulk data processing, and system updates
Delivering a Great Customer Experience:
- Communicate clearly, confidently, and professionally
- Build positive, consistent relationships with clients and partners
- Deliver fair and accurate outcomes in line with organisational values
Process, Quality & Compliance:
- Adhere to internal procedures, policies, and regulatory requirements
- Complete data protection and identity checks accurately
- Maintain clear and compliant system records
- Produce reports such as membership data and usage insights when required
Performance & Continuous Improvement
You will be measured on:
- Accuracy and attention to detail
- Achievement of SLAs and productivity targets
- Quality of customer interactions across phone, email, and written communication
- Contribution to team objectives and continuous improvement initiatives
- Ability to take feedback and demonstrate ongoing development
Skills & Experience
Essential:
- Strong communication and interpersonal skills
- High level of accuracy and attention to detail
- Ability to follow processes and work within guidelines
- Customer-focused mindset with strong problem-solving ability
Desirable:
- Experience working in a regulated or financial services environment
- Familiarity with Excel or data handling
Corporate Accounts Administrator in Liverpool employer: ADAPTABLE RECRUITMENT LTD
As a Corporate Accounts Administrator, you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. With comprehensive training provided and a focus on maintaining strong relationships with corporate clients, this role offers a rewarding opportunity to contribute to a dynamic team while enjoying a competitive salary and a structured work environment. Located in a vibrant area, the company fosters a positive atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Accounts Administrator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to corporate accounts. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in customer-focused situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Corporate Accounts Administrator in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Corporate Accounts Administrator role. Highlight your communication skills and attention to detail, as these are key for managing client relationships and handling queries.
Craft a Compelling Cover Letter:Your cover letter should reflect your enthusiasm for the role and the company. Use it to showcase your problem-solving abilities and customer-focused mindset, linking your experiences to the responsibilities outlined in the job description.
Showcase Relevant Experience:If you've worked in a regulated or financial services environment before, make sure to mention it! This experience can set you apart, so highlight any relevant roles or tasks that align with the job requirements.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ADAPTABLE RECRUITMENT LTD
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Corporate Accounts Administrator. Familiarise yourself with managing client relationships, handling queries, and maintaining accurate records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires strong communication abilities, prepare examples of how you've effectively communicated with clients or colleagues in the past. Think about situations where you resolved issues or built positive relationships, as these will demonstrate your customer-focused mindset.
✨Demonstrate Attention to Detail
Accuracy is key in this position, so be ready to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a difference, whether it was in data entry or compliance with processes. This will highlight your suitability for the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, company culture, and expectations. This shows that you're engaged and serious about the opportunity. Plus, it gives you a chance to assess if the company is the right fit for you!
