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- Tasks: Manage customer accounts and build strong relationships in a dynamic environment.
- Company: Join a well-established global manufacturing business with a stellar reputation.
- Benefits: Enjoy competitive salary, 25 days holiday, pension, and free onsite parking.
- Other info: Great potential for career progression and personal development.
- Why this job: Be part of a supportive team where every day brings new challenges and opportunities.
- Qualifications: Experience in account management or B2B customer service is preferred.
The predicted salary is between 26500 - 27000 £ per year.
We are currently recruiting on behalf of a well-established global manufacturing business based in Bootle for a Customer Service Account Manager to join their supportive and fast-paced team. This is a fantastic opportunity for somebody who enjoys building strong customer relationships, taking ownership of accounts, and working in a varied role where no two days are the same. The business has built a strong reputation within its industry and offers a stable working environment with genuine long-term opportunities for the right person.
The successful candidate will work closely with both customers and internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare, playing a key role in maintaining high service standards and long-term client relationships.
Key Responsibilities:- Managing a portfolio of B2B customer accounts
- Building strong relationships with customers and acting as a key point of contact
- Processing orders, arranging deliveries and handling billing queries
- Responding to customer enquiries via phone and email in a professional and timely manner
- Liaising with operations and transport teams to ensure smooth service delivery
- Resolving customer queries and complaints efficiently and professionally
- Identifying opportunities to upsell products and services where appropriate
- Maintaining accurate customer records, logs and account information
- Supporting the wider team in delivering an excellent customer experience
- Experience within account management or B2B customer service
- Strong communication and relationship-building skills
- Confident using Microsoft Office including Word, Excel, Outlook and PowerPoint
- Highly organised with excellent time management and attention to detail
- Able to work independently whilst also contributing positively within a team environment
- An understanding of Oracle would be ideal but isn’t essential
- Opportunity to join a supportive and collaborative team
- Join a global manufacturing business with a strong industry reputation
- Stable business with long-term opportunities for progression
- Varied role with autonomy and customer ownership
- Fast-paced environment where no two days are the same
- Potential for the role to become permanent for the right person
- Excellent opportunity to develop within customer service and account management
If you are looking for a new opportunity within a business that genuinely values customer relationships, team culture and employee development, we would love to hear from you.
Customer Service Account Manager employer: ADAPTABLE RECRUITMENT LTD
Contact Detail:
ADAPTABLE RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value customer relationships and teamwork. Think of examples from your past experiences that showcase your skills in account management and relationship building.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Customer Service Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Account Manager role. Highlight your account management experience and any B2B customer service roles you've had, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about building customer relationships and how you can contribute to our supportive team. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to demonstrate your ability to handle customer queries effectively in your examples.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at ADAPTABLE RECRUITMENT LTD
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and account management experience. Be ready to share specific examples of how you've built strong relationships with clients and handled any tricky situations. This will show that you understand the role and can hit the ground running.
✨Research the Company
Take some time to learn about the manufacturing company you're interviewing with. Understand their products, services, and what sets them apart in the industry. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around handling customer queries and complaints. Prepare concise, structured answers using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving skills and ability to maintain high service standards.
✨Show Off Your Team Spirit
Since this role involves working closely with both customers and internal teams, be ready to discuss how you collaborate with others. Share examples of how you've contributed positively to a team environment and supported your colleagues in delivering excellent customer experiences.