At a Glance
- Tasks: Manage client records, support production, and ensure top-notch customer service.
- Company: Join a well-established organisation in the card, print, and manufacturing sector.
- Benefits: Enjoy 26 days holiday plus bank holidays and a competitive salary.
- Other info: Collaborative environment with opportunities for growth and learning.
- Why this job: Be a key player in enhancing customer experiences and driving operational success.
- Qualifications: Experience in admin or customer service, with strong attention to detail.
The predicted salary is between 31500 - 38500 £ per year.
At Adaptable Recruitment, we are exclusively supporting a well established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator.
Salary: Up to £26,500 DOE
Location: Skelmersdale
Working Pattern: Permanent - Full time
Benefits: 26 days holidays plus bank holidays
Main Responsibilities to Include:
- Client & Job Administration: Set up and manage job records within the ERP system (Monarch). Maintain accurate and up-to-date job and customer information throughout the job lifecycle. Ensure all administrative tasks are completed in line with agreed service levels.
- Stock & System Management: Create and maintain new stock codes and related data within Monarch. Monitor and update system information to support production and fulfilment processes.
- Documentation & Work Instructions: Produce clear, detailed Excel-based work instructions (SOPs) for Production and Fulfilment teams. Update documentation as customer requirements or operational processes change.
- Customer Support: Act as a key point of contact for customers, providing job updates and responding to enquiries. Support a positive customer experience through clear, professional communication.
- Internal Collaboration: Work closely with Production, Planning, Quality, IT and Logistics teams to support job progression. Assist with issue resolution and support continuous improvement across processes.
- Reporting & Administration: Maintain SLA tracking and operational reporting using Excel. Handle incoming calls, direct enquiries to the relevant teams and accurately record messages.
- Systems & Software: Microsoft Excel: Confident with formulas, formatting and data management. Microsoft Outlook: Effective email and diary management. Adobe Acrobat: Updating and managing PDF documents with data fields.
Skills & Experience
Essential:
- Previous experience in an administrative, account support or customer services role.
- High level of attention to detail and accuracy.
- Strong organisational skills with the ability to manage multiple tasks.
- Confident IT user with the ability to learn new systems and processes quickly.
- Clear, professional communication skills.
Desirable:
- Experience using ERP systems (Monarch experience advantageous but not essential).
- Exposure to a manufacturing, production or print environment.
- Experience working within service level or deadline-driven environments.
The Ideal Candidate:
- Proactive and positive with a strong sense of ownership.
- Comfortable working with detailed, process-driven tasks.
- Reliable team player who collaborates effectively with others.
- Committed to delivering high-quality work and continuous improvement.
Client Services Administrator employer: ADAPTABLE RECRUITMENT LTD
Join a thriving team in Wrexham as an HR Advisor, where your contributions will be valued in a supportive and dynamic work environment. With a focus on employee engagement and growth, the company offers excellent benefits and opportunities for professional development, making it an ideal place for those looking to make a meaningful impact in their HR career.
