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- Tasks: Manage customer accounts, build relationships, and ensure smooth service delivery.
- Company: Join a well-established global manufacturing business in Bootle.
- Benefits: Competitive salary, 25 days holiday, staff socials, and free parking.
- Other info: Fast-paced environment where no two days are the same.
- Why this job: Be part of a supportive team with real opportunities for growth.
- Qualifications: Experience in account management or B2B customer service is preferred.
The predicted salary is between 26500 - 27000 £ per year.
We are currently recruiting on behalf of a well-established global manufacturing business based in Bootle for a Customer Service Account Manager to join their supportive and fast-paced team. This is a fantastic opportunity for somebody who enjoys building strong customer relationships, taking ownership of accounts, and working in a varied role where no two days are the same. The business has built a strong reputation within its industry and offers a stable working environment with genuine long-term opportunities for the right person.
The successful candidate will work closely with both customers and internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare, playing a key role in maintaining high service standards and long-term client relationships.
Key Responsibilities:- Managing a portfolio of B2B customer accounts
- Building strong relationships with customers and acting as a key point of contact
- Processing orders, arranging deliveries and handling billing queries
- Responding to customer enquiries via phone and email in a professional and timely manner
- Liaising with operations and transport teams to ensure smooth service delivery
- Resolving customer queries and complaints efficiently and professionally
- Identifying opportunities to upsell products and services where appropriate
- Maintaining accurate customer records, logs and account information
- Supporting the wider team in delivering an excellent customer experience
- Experience within account management or B2B customer service
- Strong communication and relationship-building skills
- Confident using Microsoft Office including Word, Excel, Outlook and PowerPoint
- Highly organised with excellent time management and attention to detail
- Able to work independently whilst also contributing positively within a team environment
- An understanding of Oracle would be ideal but isn't essential
- Opportunity to join a supportive and collaborative team
- Join a global manufacturing business with a strong industry reputation
- Stable business with long-term opportunities for progression
- Varied role with autonomy and customer ownership
- Fast-paced environment where no two days are the same
- Potential for the role to become permanent for the right person
- Excellent opportunity to develop within customer service and account management
If you are looking for a new opportunity within a business that genuinely values customer relationships, team culture and employee development, we would love to hear from you.
Locations
Customer Services - Customer Account Manager in Cheshire, Warrington employer: ADAPTABLE RECRUITMENT LTD
Contact Detail:
ADAPTABLE RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services - Customer Account Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Account Manager role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value customer relationships. Think of examples from your past experiences that showcase your relationship-building skills and how you’ve handled customer queries.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for account management roles and make sure you can articulate your experience clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our supportive team!
We think you need these skills to ace Customer Services - Customer Account Manager in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Account Manager role. Highlight your account management experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you’ve built strong relationships in previous roles. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application showcases your communication skills. Whether it's through your writing style or examples of past experiences, let us see how you connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at ADAPTABLE RECRUITMENT LTD
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and account management experience. Be ready to share specific examples of how you've built strong relationships with clients and handled any tricky situations. This will show that you understand the role and can hit the ground running.
✨Show Off Your Organisational Skills
Since this role involves managing multiple accounts, it's crucial to demonstrate your organisational prowess. Bring along a few examples of how you've successfully managed your time and kept track of important details in previous roles. This will help the interviewers see that you're the right fit for their fast-paced environment.
✨Get Familiar with Their Products
Do a bit of homework on the company’s products and services before the interview. Being able to discuss how you could upsell or support customers with these offerings will impress the interviewers and show that you're genuinely interested in the role.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about their team culture, opportunities for progression, or how they measure success in the customer service department. It shows that you're engaged and thinking about how you can contribute to their success.