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For Companies At a Glance
- Tasks: Manage customer accounts and build strong relationships in a dynamic environment.
- Company: Join a well-established global manufacturing business with a stellar reputation.
- Benefits: Enjoy competitive salary, 25 days holiday, staff socials, and free parking.
- Other info: Great opportunities for career progression in a supportive team.
- Why this job: Make a real impact by enhancing customer experiences and driving satisfaction.
- Qualifications: Experience in account management or B2B customer service is preferred.
The predicted salary is between 26500 - 27000 £ per year.
We are currently recruiting on behalf of a well-established global manufacturing business based in Bootle for a Customer Service Account Manager to join their supportive and fast-paced team. This is a fantastic opportunity for somebody who enjoys building strong customer relationships, taking ownership of accounts, and working in a varied role where no two days are the same. The business has built a strong reputation within its industry and offers a stable working environment with genuine long-term opportunities for the right person.
The successful candidate will work closely with both customers and internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare, playing a key role in maintaining high service standards and long-term client relationships.
Key Responsibilities:- Managing a portfolio of B2B customer accounts
- Building strong relationships with customers and acting as a key point of contact
- Processing orders, arranging deliveries and handling billing queries
- Responding to customer enquiries via phone and email in a professional and timely manner
- Liaising with operations and transport teams to ensure smooth service delivery
- Resolving customer queries and complaints efficiently and professionally
- Identifying opportunities to upsell products and services where appropriate
- Maintaining accurate customer records, logs and account information
- Supporting the wider team in delivering an excellent customer experience
- Experience within account management or B2B customer service
- Strong communication and relationship-building skills
- Confident using Microsoft Office including Word, Excel, Outlook and PowerPoint
- Highly organised with excellent time management and attention to detail
- Able to work independently whilst also contributing positively within a team environment
- An understanding of Oracle would be ideal but isn't essential
- Opportunity to join a supportive and collaborative team
- Join a global manufacturing business with a strong industry reputation
- Stable business with long-term opportunities for progression
- Varied role with autonomy and customer ownership
- Fast-paced environment where no two days are the same
- Potential for the role to become permanent for the right person
- Excellent opportunity to develop within customer service and account management
If you are looking for a new opportunity within a business that genuinely values customer relationships, team culture and employee development, we would love to hear from you.
Locations
Customer Service and Accounts Manager in Cheshire, Warrington employer: ADAPTABLE RECRUITMENT LTD
Contact Detail:
ADAPTABLE RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Accounts Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in manufacturing. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Customer Service Account Manager, you'll need to build strong relationships. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that dream job. Plus, it shows you're serious about joining our supportive and collaborative team!
We think you need these skills to ace Customer Service and Accounts Manager in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Account Manager role. Highlight your account management experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you’ve built strong relationships in previous roles. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at ADAPTABLE RECRUITMENT LTD
✨Know the Company Inside Out
Before your interview, take some time to research the manufacturing company. Understand their products, services, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
As a Customer Service Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed customer accounts or resolved issues. Highlight how you maintained those relationships over time.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about times when you've dealt with difficult customers or complex queries. Practising these responses can help you articulate your problem-solving skills and customer service approach.
✨Demonstrate Your Organisational Skills
The job requires excellent time management and attention to detail. Be prepared to discuss how you prioritise tasks and manage multiple accounts. You might even want to bring along a planner or digital tool you use to stay organised, as this can visually demonstrate your skills.