At a Glance
- Tasks: Manage client records, support production, and ensure top-notch customer service.
- Company: Join a well-established organisation in the card, print, and manufacturing sector.
- Benefits: Enjoy 25 days holiday, competitive salary, and a full-time permanent role.
- Other info: Collaborative environment with opportunities for continuous improvement and growth.
- Why this job: Be a key player in enhancing customer experiences and driving operational success.
- Qualifications: Previous admin or customer service experience with strong organisational skills.
The predicted salary is between 26500 - 26500 £ per year.
At Adaptable Recruitment, we are exclusively supporting a well established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator.
Salary: Up to £26,500 DOE
Location: Skelmersdale
Working Pattern: Permanent – Full time
Benefits: 25 days holidays plus bank holidays
- Client & Job Administration
- Set up and manage job records within the ERP system (Monarch)
- Maintain accurate and up-to-date job and customer information throughout the job lifecycle
- Ensure all administrative tasks are completed in line with agreed service levels
- Stock & System Management
- Create and maintain new stock codes and related data within Monarch
- Monitor and update system information to support production and fulfilment processes
- Documentation & Work Instructions
- Produce clear, detailed Excel-based work instructions (SOPs) for Production and Fulfilment teams
- Update documentation as customer requirements or operational processes change
- Customer Support
- Act as a key point of contact for customers, providing job updates and responding to enquiries
- Support a positive customer experience through clear, professional communication
- Internal Collaboration
- Work closely with Production, Planning, Quality, IT and Logistics teams to support job progression
- Assist with issue resolution and support continuous improvement across processes
- Reporting & Administration
- Maintain SLA tracking and operational reporting using Excel
- Handle incoming calls, direct enquiries to the relevant teams and accurately record messages
- Systems & Software
- Microsoft Excel: Confident with formulas, formatting and data management
- Microsoft Outlook: Effective email and diary management
- Adobe Acrobat: Updating and managing PDF documents with data fields
- Skills & Experience
- Previous experience in an administrative, account support or customer services role
- High level of attention to detail and accuracy
- Strong organisational skills with the ability to manage multiple tasks
- Confident IT user with the ability to learn new systems and processes quickly
- Clear, professional communication skills
- Experience using ERP systems (Monarch experience advantageous but not essential)
- Exposure to a manufacturing, production or print environment
- Experience working within service level or deadline-driven environments
- The Ideal Candidate
- Proactive and positive with a strong sense of ownership
- Comfortable working with detailed, process-driven tasks
- Reliable team player who collaborates effectively with others
- Committed to delivering high-quality work and continuous improvement
Client Services Administrator in Skelmersdale employer: Adaptable Recruitment Limited
At Adaptable Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and continuous improvement. Located in Skelmersdale, our organisation provides ample opportunities for employee growth, with a focus on professional development and a generous benefits package including 25 days of holiday plus bank holidays. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
Contact Details:
Adaptable Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator in Skelmersdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adaptable Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adaptable Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Administrator in Skelmersdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adaptable Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Adaptable Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adaptable Recruitment Limited!
How to prepare for a job interview at Adaptable Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
