At a Glance
- Tasks: Manage client records, support production, and ensure top-notch customer service.
- Company: Join a well-established organisation in the card, print, and manufacturing sector.
- Benefits: Enjoy 25 days holiday, competitive salary, and a full-time permanent role.
- Other info: Collaborative environment with opportunities for continuous improvement and growth.
- Why this job: Be a key player in enhancing customer experiences and driving operational success.
- Qualifications: Previous admin or customer service experience with strong organisational skills.
The predicted salary is between 26500 - 26500 £ per year.
At Adaptable Recruitment, we are exclusively supporting a well established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator.
Salary: Up to £26,500 DOE
Location: Skelmersdale
Working Pattern: Permanent – Full time
Benefits: 25 days holidays plus bank holidays
- Client & Job Administration
- Set up and manage job records within the ERP system (Monarch)
- Maintain accurate and up-to-date job and customer information throughout the job lifecycle
- Ensure all administrative tasks are completed in line with agreed service levels
- Stock & System Management
- Create and maintain new stock codes and related data within Monarch
- Monitor and update system information to support production and fulfilment processes
- Documentation & Work Instructions
- Produce clear, detailed Excel-based work instructions (SOPs) for Production and Fulfilment teams
- Update documentation as customer requirements or operational processes change
- Customer Support
- Act as a key point of contact for customers, providing job updates and responding to enquiries
- Support a positive customer experience through clear, professional communication
- Internal Collaboration
- Work closely with Production, Planning, Quality, IT and Logistics teams to support job progression
- Assist with issue resolution and support continuous improvement across processes
- Reporting & Administration
- Maintain SLA tracking and operational reporting using Excel
- Handle incoming calls, direct enquiries to the relevant teams and accurately record messages
- Systems & Software
- Microsoft Excel: Confident with formulas, formatting and data management
- Microsoft Outlook: Effective email and diary management
- Adobe Acrobat: Updating and managing PDF documents with data fields
- Skills & Experience
- Previous experience in an administrative, account support or customer services role
- High level of attention to detail and accuracy
- Strong organisational skills with the ability to manage multiple tasks
- Confident IT user with the ability to learn new systems and processes quickly
- Clear, professional communication skills
- Experience using ERP systems (Monarch experience advantageous but not essential)
- Exposure to a manufacturing, production or print environment
- Experience working within service level or deadline-driven environments
- The Ideal Candidate
- Proactive and positive with a strong sense of ownership
- Comfortable working with detailed, process-driven tasks
- Reliable team player who collaborates effectively with others
- Committed to delivering high-quality work and continuous improvement
Client Services Administrator in Skelmersdale employer: Adaptable Recruitment Limited
At Adaptable Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and continuous improvement. Located in Skelmersdale, our organisation provides ample opportunities for employee growth, with a focus on professional development and a generous benefits package including 25 days of holiday plus bank holidays. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
Contact Details:
Adaptable Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator in Skelmersdale
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers – it really helps you shine!
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Client Services Administrator in Skelmersdale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Services Administrator role. Highlight your relevant experience in administration and customer service, and don’t forget to mention any ERP systems you’ve worked with, even if it’s not Monarch!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re the perfect fit for this role. Be sure to mention your attention to detail and organisational skills.
Show Off Your Excel Skills:Since the job requires a good grasp of Microsoft Excel, consider including specific examples of how you've used Excel in previous roles. Mention any formulas or data management tasks you’ve handled to demonstrate your confidence.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Adaptable Recruitment Limited
✨Know Your ERP Systems
Familiarise yourself with ERP systems, especially Monarch if you can. Even if you haven't used it before, showing that you're eager to learn and adapt will impress the interviewers. Brush up on how job records are managed and think about how you would approach maintaining accurate customer information.
✨Excel Skills Are Key
Since this role involves a lot of Excel work, make sure you’re comfortable with formulas and data management. Practise creating clear, detailed work instructions in Excel. You might even want to prepare a quick example to discuss during your interview to showcase your skills.
✨Customer Communication is Crucial
Prepare to discuss your experience in customer service roles. Think of examples where you provided excellent support or resolved issues effectively. Highlight your ability to communicate clearly and professionally, as this will be vital in acting as a key point of contact for customers.
✨Show Your Team Spirit
This position requires collaboration with various teams, so be ready to talk about your teamwork experiences. Share specific instances where you worked closely with others to achieve a common goal, and emphasise your proactive attitude towards continuous improvement.
