Operational Pension Administrator - Liverpool - HybridBenefits:
- Salary: £27,000 - £32,000 pa
- Generous discretionary bonus scheme
- Hybrid working pattern
- 25 days holiday plus bank holidays
- Full-time permanent position
- Supportive and collaborative team environment
- Opportunity to develop within a growing financial services business
- Funding and support towards professional qualifications
The Opportunity
We are currently recruiting for an Operational Pension Administrator to join a well-established and growing financial services organisation.
This is an excellent opportunity for an individual with SIPP and/or SSAS administration experience who is looking to build their career within a professional and regulated environment. The role offers a varied workload, combining operational administration, adviser support, workflow management, complaint handling and process improvement activities.
You'll play a key role in ensuring pension administration activities are completed accurately, efficiently, and in line with regulatory requirements, helping to deliver positive outcomes for both advisers and clients.
Key Responsibilities:
- Processing operational changes across pension schemes and maintaining accurate records
- Administering Terms of Business (TOB) agreements and adviser changes
- Supporting complaint handling processes, investigations and regulatory deadlines
- Managing operational workflows, work queues and shared mailboxes
- Monitoring outstanding cases and escalating risks or issues where required
- Maintaining high levels of accuracy and compliance across all activities
- Supporting quality assurance, audit and compliance processes
- Responding to adviser, client and internal stakeholder queries
- Contributing to operational improvements and continuous improvement initiatives
About You:
To be successful in this role, you'll have:
- Previous experience within pensions administration, SIPP, SSAS or financial services operations
- A strong understanding of working within a regulated environment
- Excellent organisational and administrative skills
- High attention to detail and accuracy
- The ability to manage multiple priorities and deadlines effectively
- Strong communication and stakeholder management skills
- A proactive and customer-focused approach
Experience with complaints administration, Consumer Duty, FCA regulatory requirements or adviser relationship management would be advantageous.
If you have experience within SIPP and/or SSAS administration and are looking for your next opportunity within a growing and supportive organisation, we'd love to hear from you.
Operational Pension Administrator in Liverpool employer: Adaptable Recruitment Careers
Join a dynamic fintech company in Ipswich, where innovation meets collaboration. As an AI Developer, you'll be part of a forward-thinking team dedicated to creating impactful AI solutions that streamline business processes. With a strong emphasis on employee growth, you will have access to cutting-edge technologies and the opportunity to learn from industry experts, all within a supportive and inclusive work culture that values your contributions.
Contact Details:
Adaptable Recruitment Careers Recruitment Team
