At a Glance
- Tasks: Manage customer enquiries through digital channels and provide outstanding support.
- Company: Established health and wellbeing organisation with a supportive team culture.
- Benefits: Private healthcare, competitive pension, generous holidays, and ongoing training.
- Other info: Great career progression opportunities in a collaborative environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Excellent written communication skills and a customer-focused approach.
The predicted salary is between 20790 - 25410 £ per year.
- Customer Communications Administrator - E-Communications Team
- Liverpool | Hybrid Working Available | Full Time | 35.75 Hours Per Week
Working Hours
Monday-Friday on a rota basis between
Benefits
- Private Healthcare
- Competitive Pension Scheme
- Generous Holiday Allowance
- Employee Assistance & Wellbeing Support
- Hybrid Working
- Ongoing Training & Career Development
- Supportive and Collaborative Team Environment
- Long-Term Career Progression Opportunities
The Opportunity
Our client is a well-established organisation within the health and wellbeing sector and is seeking a
Customer Communications Administrator to join their
E-Communications Team .
This is an excellent opportunity for someone who enjoys delivering outstanding customer service through digital channels.
As part of the E-Communications team, you'll be responsible for managing customer enquiries across email, app messaging and other online platforms, ensuring customers receive clear, accurate and professional support at every stage of their journey.
Working within a regulated environment, you'll play an important role in resolving enquiries efficiently, providing positive customer outcomes and maintaining high standards of written communication.
Key Responsibilities
- Manage customer enquiries across email, app messaging and digital communication channels.
- Take ownership of enquiries from initial contact through to resolution.
- Resolve customer queries efficiently, aiming for first-contact resolution wherever possible.
- Produce professional, accurate and customer-friendly written responses.
- Adapt communication style to meet individual customer needs.
- Ensure all communications meet quality standards for accuracy, grammar, tone and compliance.
- Complete relevant data protection and verification checks before handling customer information.
- Escalate complaints, specialist enquiries and complex cases when appropriate.
- Maintain accurate customer records and system notes.
- Identify vulnerable customers and ensure appropriate support is provided.
- Contribute to continuous improvement initiatives and enhancements across the E-Communications function.
About You
Essential Skills & Experience
- Excellent written communication skills.
- Strong attention to detail, including spelling, grammar and accuracy.
- Ability to communicate professionally and confidently in writing.
- Customer-focused approach with strong problem-solving skills.
- Ability to follow processes, procedures and regulatory requirements consistently.
- Strong organisational skills and the ability to manage multiple enquiries effectively.
Desirable Skills & Experience
- Previous experience in a customer service, customer support or digital communications role.
- Experience handling customer enquiries via email, live chat, messaging platforms or other digital channels.
- Experience working within a regulated environment.
- Exposure to complaints handling or managing more complex customer enquiries.
What's On Offer?
This is a fantastic opportunity to join an organisation that genuinely invests in its people and offers a supportive environment where employees can develop their skills and build long-term careers.
You'll be part of a growing E-Communications team focused on delivering seamless, high-quality digital customer experiences.
Customer Communications Administrator in Liverpool employer: Adaptable Recruitment Careers
Join a dynamic fintech company in Ipswich, where innovation meets collaboration. As an AI Developer, you'll be part of a forward-thinking team dedicated to creating impactful AI solutions that streamline business processes. With a strong emphasis on employee growth, you will have access to cutting-edge technologies and the opportunity to learn from industry experts, all within a supportive and inclusive work culture that values your contributions.
Contact Details:
Adaptable Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Administrator in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adaptable Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adaptable Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Communications Administrator in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adaptable Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adaptable Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adaptable Recruitment Careers!
How to prepare for a job interview at Adaptable Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
