At a Glance
- Tasks: Support customers through written communication, managing sensitive enquiries with empathy.
- Company: Respected organisation in the health and wellbeing sector with a collaborative culture.
- Benefits: Private healthcare, competitive pension, generous holiday allowance, and ongoing training.
- Other info: Hybrid working available with long-term career opportunities.
- Why this job: Make a meaningful difference in customers' lives while developing your career.
- Qualifications: Exceptional written communication skills and strong attention to detail required.
The predicted salary is between 29250 - 35750 £ per year.
Customer Care Administrator (E-Communications Team) Liverpool | Hybrid Working Available | Full Time | 37.75 Hours Per Week
Working Hours: Monday-Friday on a rota basis between 8:00am and 6:00pm
Benefits
- Private Healthcare
- Competitive Pension Scheme
- Generous Holiday Allowance
- Employee Assistance & Wellbeing Support
- Hybrid Working
- Ongoing Training & Career Development
- Supportive and Collaborative Culture
- Long-Term Career Opportunities
The Opportunity
Our client is a well-established and highly respected organisation within the health and wellbeing sector and is looking to recruit a Customer Care Administrator to join their E-Communications Team. This is a rewarding opportunity to support customers through written communication channels, managing a range of complex and sensitive enquiries including complaints, bereavement notifications and vulnerable customer cases. You'll take ownership of cases from start to finish, ensuring customers receive a professional, empathetic and timely service throughout their journey. The successful candidate will have exceptional written communication skills, strong attention to detail and a genuine passion for delivering outstanding customer outcomes.
Key Responsibilities
- Manage complex customer enquiries received through digital and written communication channels.
- Handle complaints, bereavement cases and vulnerable customer situations with sensitivity and professionalism.
- Take ownership of customer cases from initial contact through to resolution.
- Draft clear, accurate and customer-focused written responses.
- Support the handling and processing of complex claims and customer requests.
- Liaise with customers, next of kin and third parties where appropriate.
- Ensure all activity is completed in line with internal procedures, regulatory requirements and service standards.
- Maintain accurate system records and documentation.
- Identify and escalate risks, trends or recurring customer issues.
- Contribute to continuous improvement initiatives across the wider customer care function.
About You
Essential Skills & Experience
- Excellent written and verbal communication skills.
- Strong empathy and emotional intelligence.
- Ability to handle sensitive and complex customer situations.
- Exceptional attention to detail and accuracy.
- Strong organisational and case management skills.
- Customer-focused with a commitment to delivering fair and positive outcomes.
- Confident working within processes and regulatory guidelines.
Desirable
- Experience handling complaints or escalated customer queries.
- Experience supporting vulnerable customers or bereavement cases.
- Previous experience within a regulated environment such as financial services, insurance, healthcare or utilities.
- Knowledge of complaint handling frameworks and customer outcome standards.
What's On Offer?
This is an excellent opportunity to join an organisation that genuinely invests in its people and offers a supportive, collaborative working environment. You'll play a key role in delivering high-quality customer support through written communications and make a meaningful difference to customers during some of their most important interactions.
Location: Liverpool (Hybrid Working Available)
Hours: 37.75 per week
Working Pattern: Monday-Friday between 8:00am and 6:00pm
Customer Care Administrator in Liverpool employer: Adaptable Recruitment Careers
Join a dynamic fintech company in Ipswich, where innovation meets collaboration. As an AI Developer, you'll be part of a forward-thinking team dedicated to creating impactful AI solutions that streamline business processes. With a strong emphasis on employee growth, you will have access to cutting-edge technologies and the opportunity to learn from industry experts, all within a supportive and inclusive work culture that values your contributions.
Contact Details:
Adaptable Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adaptable Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adaptable Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Administrator in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adaptable Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adaptable Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adaptable Recruitment Careers!
How to prepare for a job interview at Adaptable Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
