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- Tasks: Provide top-notch technical support and troubleshoot customer issues on our compliance platform.
- Company: Join a tech-driven compliance innovator transforming the industry.
- Benefits: Competitive salary, structured training, and career progression opportunities.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Experience in technical support and strong problem-solving skills required.
- Other info: Enjoy a supportive environment with exposure to innovative technology.
The predicted salary is between 28000 - 30000 £ per year.
Our client is a technology-driven compliance innovator bringing together intelligent hardware, powerful software, and real-time data to transform how compliance is delivered and managed.
Role Overview: You will act as the first point of contact for customers, providing technical support across our compliance platform and connected devices. You will troubleshoot issues, help customers diagnose technical issues over the phone and speak with them about installing hardware or software and help to ensure customers maximise the value of our technology. This role would suit someone with experience in SaaS support, IT support, or technical helpdesk environments.
Key Duties:
- Provide technical support to customers
- Manage customer queries via phone, email, and online systems
- Escalate complex issues to development teams
- Monitor system performance and report recurring issues
- Maintain high customer satisfaction levels
Requirements:
- Previous experience in technical or customer support
- Comfortable troubleshooting software platforms
- Strong communication and problem-solving skills
- Ability to explain technical issues in simple terms
- Organised and able to manage multiple tickets
- IT-literate with CRM or ticketing system experience
What our Client can offer in return:
- Salary £28,000 - £30,000
- Structured training and development
- Career progression within a growing tech business
- Supportive and collaborative working environment
- Exposure to innovative compliance technology
Locations
Technical Customer Support Executive in Buckley, Wales employer: ADAPT RECRUITMENT GROUP LIMITED
Contact Detail:
ADAPT RECRUITMENT GROUP LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Executive in Buckley, Wales
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your troubleshooting skills! Think of common technical issues that customers might face and how you would resolve them. Being prepared will help you shine during those tricky interview scenarios.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop them a quick thank-you email. It shows your appreciation and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and connect with potential employers. Plus, it’s a great way to stay updated on new opportunities!
We think you need these skills to ace Technical Customer Support Executive in Buckley, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for our tech-driven environment.
Showcase Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can explain complex issues simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ADAPT RECRUITMENT GROUP LIMITED
✨Know the Tech Inside Out
Make sure you understand the compliance platform and connected devices you'll be supporting. Familiarise yourself with common technical issues and solutions, as well as the software and hardware involved. This will help you answer questions confidently and demonstrate your expertise.
✨Practice Your Communication Skills
Since you'll be explaining technical issues to customers, practice simplifying complex concepts. Role-play with a friend or family member, and ask them to challenge you with tricky questions. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you diagnosed a problem and implemented a solution. This will highlight your ability to think on your feet and provide excellent support.
✨Be Organised and Ready to Multitask
Demonstrate your organisational skills by discussing how you manage multiple tickets or queries at once. You might even want to bring a planner or digital tool to show how you keep track of tasks. This will reassure the interviewer that you can handle the demands of the role.