At a Glance
- Tasks: Lead a dynamic IT Service Desk team and ensure prompt ticket resolution.
- Company: Join a leading London-based technology consultancy with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid work, and comprehensive benefits.
- Other info: Opportunity for career growth in a fast-paced tech environment.
- Why this job: Make a real impact by enhancing client support and driving team success.
- Qualifications: Proven leadership skills and experience in IT service management.
Adapro Talent Partners is partnering with a London-based technology consultancy to recruit an IT Service Desk Team Leader on a permanent basis. The role focuses on prompt IT ticket resolution, distributing tickets to engineers, and maintaining client updates as a central hub for support requests.
The ideal candidate will lead a 6-strong 1st line team, escalate when needed, and drive incident handling and KPI reporting to ensure high-quality service and timely responses.
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IT Service Desk Lead - Hybrid | 40k-50k + Benefits in London employer: Adapro Talent Partners
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