Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by resolving issues and enhancing their experience across various platforms.
- Company: Join Adanola, a growing athleisure brand with a focus on people and product.
- Benefits: Enjoy flexible work, private medical insurance, and 33 days holiday including your birthday off.
- Why this job: Be part of an exciting journey to make Adanola a global name in fashion.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Perfect opportunity for students looking for part-time work during the festive season.
About the role
- Support existing customers, or potential customers by resolving issues as they arrive, improving the overall customer journey and by generating customer loyalty through exceptional online customer service.
- Respond on a variety of mediums such as email, social media and Live chat, to a high standard within a fast-paced environment.
- Responsible for own performance outputs such as: volume of customer enquiries, efficiencies including average handling times, 90%+ quality score, attendance and timekeeping, and giving weekly feedback to improve performance and service.
About you
- Excellent communication skills with literacy skills at a high standard.
- The ability to be adaptive and responsive to change.
- Communicate effectively in high-pressure scenarios, such as complaint handling/dealing with difficult customers.
- Computer literate with knowledge of Instagram, Facebook, Twitter, YouTube.
- A great work ethic.
- We’re looking for someone who’s passionate and enthusiastic and has a desire to make a difference and play a major part in growing Adanola into a worldwide known athleisure brand.
You may also have
- Knowledge of women’s fashion would be an advantage.
- Experience of working in an e-commerce environment would be a major advantage to your application.
- Experience of working on platforms such as Shopify, Zendesk, Dixa and NetSuite, this is desired but not required.
The Nitty-gritty
- We are looking for someone to join Adanola on a part time basis over the busy Christmas period from October to January.
Why Adanola?
We\\\’re on a mission to becoming everybody\\\’s everyday uniform and we need great people with great attitudes to help work towards that. Adanola genuinely cares about the people we employ and as we grow will continue to always put People, Product and Profit, in that order. We\\\’re just getting started so you need to be ready to roll your sleeves up and get stuck in but in the most exciting and challenging way.
Benefits
- Private Medical Insurance
- Flexible workplace (3 days a week in our Manchester office)
- 33 days holiday (inclusive of Bank Holidays)
- Day off on your Birthday
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service
- Retail Apparel and Fashion
#J-18808-Ljbffr
Part time Customer Service Advisor employer: Adanola
Contact Detail:
Adanola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Customer Service Advisor
✨Tip Number 1
Get to know Adanola! Dive into their brand values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their vision.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries across various platforms, try role-playing different scenarios with friends or family. This will help you stay calm and collected under pressure.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with social media platforms and customer service tools like Zendesk. If you can demonstrate your knowledge during the interview, it’ll give you a leg up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Part time Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about exceptional customer service, make sure your application highlights your top-notch communication skills. Use clear and concise language to demonstrate how you can handle customer queries effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect our values and the specific role. Mention any relevant experience in e-commerce or customer service that aligns with what we’re looking for.
Be Enthusiastic!: We love passion and enthusiasm! Let your personality shine through in your application. Share why you’re excited about the opportunity to work with us and how you can contribute to making Adanola a worldwide known brand.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to see your application and get you on board as part of our team!
How to prepare for a job interview at Adanola
✨Know the Brand
Before your interview, take some time to research Adanola and its mission. Understand their products and values, especially how they aim to become everyone's everyday uniform. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively handled customer queries or complaints in the past. Think about specific situations where you turned a negative experience into a positive one, as this will demonstrate your ability to thrive under pressure.
✨Familiarise Yourself with Relevant Tools
While experience with platforms like Shopify or Zendesk isn't required, having a basic understanding of these tools can give you an edge. If you have time, explore their functionalities online so you can speak confidently about them during your interview.
✨Be Ready to Adapt
Adanola is looking for someone who can adapt to change quickly. Prepare to discuss times when you've had to adjust your approach in a fast-paced environment. Highlight your flexibility and willingness to learn, as this will resonate well with the company's dynamic culture.