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- Tasks: Join our team as a Service Advisor/Administrator, juggling customer service and admin tasks.
- Company: Be part of Adams Morey, a leading independent commercial enterprise in the UK.
- Benefits: Enjoy competitive salary, flexible hours, 30 days holiday, and employee discounts.
- Other info: Great career development opportunities and a supportive team culture.
- Why this job: Thrive in a fast-paced environment while making a real impact on customer satisfaction.
- Qualifications: Strong customer service skills and ability to multitask; training provided.
The predicted salary is between 28080 - 28080 £ per year.
We are seeking a multiskilled Service Advisor / Administrator to join our busy van service centre. This is a varied role where you will switch regularly between warranty administration, invoicing and front-desk customer service, supporting the smooth day-to-day running of the service department. Working in a clean, new office environment, this position is ideal for someone who enjoys variety and thrives in a fast-paced environment. You will rotate across key service functions, ensuring excellent customer care, accurate administration and efficient workshop coordination.
Salary: £28,080 per annum negotiable dependent on experience
Hours: Monday to Friday, Flexible working hours within an 8am-6pm window, i.e. 40 hours per week, 30 minutes lunch (unpaid).
Key Responsibilities:
- Rotate between warranty processing, service invoicing and front-desk duties as required.
- Act as the primary point of contact for customers, both face-to-face and via phone, email and online portals.
- Process service bookings, job cards, order numbers, invoices, warranty claims and customer quotations.
- Support daily workshop scheduling, monitor process and workflow ensuring customers are updated.
- Liaise with Workshop controller and Workshop Supervisor and provide administrative support to the workshop team.
- Verify customer and contract requirements before work is allocated.
- Maintain accurate records in line with GDPR, Health & Safety and quality standards.
- Identify service or process issues and contribute to continuous improvement.
- Participate in training and support wider service department needs.
Ideally, we are looking for:
- A strong customer service background with a professional, approachable manner.
- Ability to multitask and switch confidently between different responsibilities.
- High attention to detail and strong administrative skills.
- Motor industry or service department experience preferred but not essential as training will be given.
- Familiarity with vehicle booking systems would be an advantage.
- A proactive team player who communicates clearly and works with respect.
In return we'll offer:
- Employee Assistance program
- Mental Health First Aiders within the business
- Free Flu jabs if you are ineligible through the NHS
- Free eye test plus £70 contribution towards glasses for display screen users
- Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
- 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
- Free Independent mortgage advice service
- Pension Scheme
- Salary Sacrifice (if eligible)
- Staff Events
- Free parking
- Cycle To Work Scheme
- Competitive Salaries
- Career development pathways and training
- Quarterly Star Awards
Who we are:
Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
Service Advisor/Administrator in Southampton employer: Adams Morey
Contact Detail:
Adams Morey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor/Administrator in Southampton
✨Tip Number 1
Get to know the company! Research Adams Morey and understand their values, services, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations. Role-playing with a friend can really help!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about wanting to join the team at Adams Morey.
We think you need these skills to ace Service Advisor/Administrator in Southampton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about customer interaction, make sure to highlight your experience in providing excellent customer service. We want to see how you’ve handled various situations and kept customers happy!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand the role and can demonstrate how their skills fit perfectly.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role – we want to know you can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Adams Morey
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Advisor/Administrator. Familiarise yourself with warranty processing, invoicing, and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves being the primary point of contact for customers, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond to help a customer.
✨Demonstrate Your Multitasking Ability
This job requires switching between various tasks, so prepare to discuss how you manage multiple responsibilities. You could mention tools or techniques you use to stay organised and efficient, which will highlight your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.