Service Advisor

Adams Morey Portsmouth is seeking a driven and customer-focused Service Advisor to become a valued member of our busy aftersales team. This is a pivotal, front-facing role, perfect for someone who enjoys engaging with customers, has strong organisational skills, and excels in a fast-paced motor trade environment. As the first point of contact within the Service department, you will deliver outstanding customer care and clear communication. You will be responsible for managing the workshop schedule, supporting key administrative functions, and identifying opportunities to enhance service efficiency. A professional and proactive approach is essential when handling customer interactions and overseeing service processes.

Working Hours: Monday to Friday, altering shift times on a weekly basis, 7.00 am to 5.00 pm/ 8.00 am to 6.00 pm, i.e. 45 hours per week, rotating weekly, 1 hour lunch break (unpaid).

Salary: Dependent on experience (will be discussed at interview stage).

• Provide professional customer support via phone, email, and face-to-face interactions.
• Handle customer queries and complaints efficiently, escalating unresolved issues to the Service Manager.
• Contact customers for order numbers, appointment confirmations, and re-bookings.
• Manage customer portals, including 1Link, ensuring accurate and timely data entry.
• Liaise with leasing companies to provide service updates and maintain clear communication.
• Process service bookings and manage the workshop diary using Voyager.
• Generate job cards in line with manufacturer standards, ensuring precise data entry in ADP Kerridge.
• Oversee the issuance and return of vehicle keys, defect reports, and courtesy vehicles.
• Coordinate night shift service schedules and follow up on unattended appointments.
• Ensure all completed documents are scanned onto DAF Check for record-keeping.
• Provide comprehensive administrative support to maintain smooth branch operations.
• Prepare and issue cash sales invoices, as well as accurate customer quotations.
• Uphold Health & Safety regulations to maintain a safe and compliant workplace.
• Monitor and manage email inboxes, process late-shift communications, and update service schedules accordingly.
• Ensure adherence to ISO 9001 and ISO 14001:2015 standards for both external and internal audits.
• Maintain accurate and up-to-date customer contact details to ensure seamless communication.
• In alignment with Adams Morey values ensure you are always delivering as a team, communicating with clarity, and connecting with respect.
• Following GDPR guidelines to ensure data protection and privacy.
• Conforming to all Health & Safety requirements.
• Participating in relevant training.

• Previous experience in the motor industry (preferred but not essential).
• Strong background in customer service and administration.
• Familiarity with Kerridge, 1Link, Pinnacle, or similar DMS systems.
• Service administration experience (desirable).
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work in a fast-paced environment and multitask effectively.
• High attention to detail and accuracy.
• Problem-solving mindset with the ability to take initiative.
• Team player with a proactive approach.
• Proficient with Microsoft products.
• Business Administration Qualification (Desirable).

• Employee Assistance program.
• Mental Health First Aiders within the business.
• Free Flu jabs if you are ineligible through the NHS.
• Free eye test plus £70 contribution towards glasses for display screen users.
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops.
• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33.
• Free Independent mortgage advice service.
• Pension Scheme.
• Salary Sacrifice (if eligible).
• Staff Events.
• Free parking.
• Cycle To Work Scheme.
• Competitive Salaries.
• Career development pathways and training.
• Quarterly Star Awards.

Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.