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- Tasks: Be the go-to person for customers needing vehicle servicing and repairs.
- Company: Join Adams Morey, a leading independent commercial enterprise in the UK.
- Benefits: Enjoy 30 days holiday, company sick pay, and a pension scheme.
- Why this job: Deliver outstanding customer service in a fast-paced automotive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Opportunities for career development and access to discounts and training.
The predicted salary is between 26500 - 27500 £ per year.
We are seeking a motivated and professional Service Advisor to join our team in Newton Abbot. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service within an automotive environment.
Salary: £26,500 to £27,500 per annum with overtime (dependent on experience).
Hours: Monday to Friday 8:00am to 5:00pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).
Key Responsibilities:
- Act as the main point of contact for customers regarding vehicle servicing and repairs.
- Manage service bookings, job cards, and workshop schedules.
- Liaise closely with workshop technicians to ensure accurate and timely updates.
- Communicate clearly with customers on vehicle progress, costs, and completion times.
- Upsell additional services and products where appropriate.
- Ensure all documentation and compiling estimates are completed accurately.
- Maintain strong customer relationships and ensure high satisfaction levels.
Ideally we are looking for:
- Previous experience as a Service Advisor or in a similar automotive customer service role.
- Strong communication and interpersonal skills.
- Excellent organisational and administrative abilities.
- Ability to work under pressure in a busy workshop environment.
- A proactive and customer-focused approach.
- Basic IT skills and familiarity with dealership or service systems (preferred).
In return we'll offer:
- 30 days holidays including 8 bank holidays.
- Company sick pay, that increases with length of service up to 13 weeks.
- Company pension with the option to salary sacrifice.
- Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot.
- Genuine career development and pathways with DAF Academy.
- Award winning apprenticeship Program.
- Apprentice equipment scheme.
- Employee Assistance Program.
- Cycle to work scheme.
- My Staff shop access to hundreds of discounts.
- Quarterly More Awards recognition scheme.
- Free eye test vouchers for DSE users.
- On site parking (Site specific).
- Free mortgage advice through a trusted partner.
- Qualified mental health first aiders.
- On-site trainer for HGV and many other courses.
Who we are:
Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
Service Advisor in Newton Abbot employer: Adams Morey
Contact Detail:
Adams Morey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Newton Abbot
✨Tip Number 1
Get to know the company! Research Adams Morey and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to interact with customers and technicians regularly. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Adams Morey team and ready to take on the challenge of being a Service Advisor.
We think you need these skills to ace Service Advisor in Newton Abbot
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering top-notch customer service. Share any experiences where you've gone the extra mile for a customer, especially in an automotive setting!
Be Organised and Clear: We appreciate a well-structured application! Make sure your CV and cover letter are easy to read and highlight your organisational skills. Use bullet points to make key information stand out.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Mention specific responsibilities from the job description that match your experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Adams Morey
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and repairs. Familiarise yourself with common vehicle issues and how to communicate them effectively to customers. This will show that you're not just a people person but also someone who understands the technical side of things.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about times when you resolved conflicts or upsold services successfully. This will demonstrate your proactive and customer-focused approach, which is key for a Service Advisor role.
✨Practice Clear Communication
Since you'll be the main point of contact for customers, practice explaining complex information in simple terms. You might want to role-play with a friend or family member to get comfortable with this. Clear communication is essential, especially when discussing vehicle progress and costs.
✨Be Organised and Ready to Multitask
In a fast-paced environment, being organised is crucial. Bring a notebook to jot down important points during the interview and think about how you would manage multiple service bookings at once. Showing that you can handle pressure and stay organised will impress your interviewers.