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- Tasks: Be the go-to person for customers about vehicle servicing and repairs.
- Company: Join a dynamic team in a fast-paced automotive environment.
- Benefits: Earn £26,500 to £27,500 plus overtime and enjoy 30 days holiday.
- Other info: Work Monday to Friday with a supportive team and great career prospects.
- Why this job: Deliver outstanding customer service and build strong relationships with clients.
- Qualifications: Experience as a Service Advisor or in automotive customer service is preferred.
The predicted salary is between 26500 - 27500 £ per year.
We are seeking a motivated and professional Service Advisor to join our team in Newton Abbot. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service within an automotive environment.
Salary: £26,500 to £27,500 per annum with overtime (dependent on experience).
Hours: Monday to Friday 8:00am to 5:00pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).
- Act as the main point of contact for customers regarding vehicle servicing and repairs.
- Manage service bookings, job cards, and workshop schedules.
- Upsell additional services and products where appropriate.
- Maintain strong customer relationships and ensure high satisfaction levels.
- Previous experience as a Service Advisor or in a similar automotive customer service role.
- Basic IT skills and familiarity with dealership or service systems (preferred).
30 days holidays including 8.
Service Administrator/Customer Service in Exeter employer: Adams Morey
Contact Detail:
Adams Morey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator/Customer Service in Exeter
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk in for that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice your customer service scenarios. Think about how you’d handle tricky situations with customers. We all know that in a fast-paced environment, being calm and collected is key!
✨Tip Number 3
Show off your upselling skills! Prepare examples of how you’ve successfully upsold services or products in the past. This will demonstrate your ability to boost sales while keeping customers happy.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Service Administrator/Customer Service in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in the automotive sector. We want to see how you've thrived in fast-paced environments and delivered outstanding service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your skills align with what we're looking for. Be genuine and let your personality come through.
Showcase Relevant Experience: If you've worked as a Service Advisor or in a similar role, make it stand out! Share specific examples of how you've managed service bookings or maintained strong customer relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Adams Morey
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and repairs. Familiarise yourself with common vehicle issues and the services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've delivered outstanding customer service. Think about situations where you resolved conflicts or went above and beyond for a customer. This will demonstrate your ability to maintain strong customer relationships, which is crucial for this role.
✨Practice Your Communication
As a Service Administrator, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to the job.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, the company's approach to customer service, or opportunities for professional development. It shows that you're engaged and serious about the position.