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- Tasks: Be the go-to person for customers needing vehicle servicing and repairs.
- Company: Join Adams Morey, a leading independent commercial enterprise in the UK.
- Benefits: Enjoy 30 days holiday, company sick pay, and a fantastic pension scheme.
- Why this job: Deliver outstanding customer service in a fast-paced automotive environment.
- Qualifications: Experience in customer service and strong communication skills are a must.
- Other info: Great career development opportunities and access to discounts and training.
The predicted salary is between 26500 - 27500 £ per year.
We are seeking a motivated and professional Service Advisor to join our team in Roche. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service within an automotive environment.
Salary: £26,500 to £27,500 per annum with overtime (dependent on experience).
Hours: Monday to Friday 8:00am to 5:00pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).
Key Responsibilities:
- Act as the main point of contact for customers regarding vehicle servicing and repairs.
- Manage service bookings, job cards, and workshop schedules.
- Liaise closely with workshop technicians to ensure accurate and timely updates.
- Communicate clearly with customers on vehicle progress, costs, and completion times.
- Upsell additional services and products where appropriate.
- Ensure all documentation and compiling estimates are completed accurately.
- Maintain strong customer relationships and ensure high satisfaction levels.
Ideally we are looking for:
- Previous experience as a Service Advisor or in a similar automotive customer service role.
- Strong communication and interpersonal skills.
- Excellent organisational and administrative abilities.
- Ability to work under pressure in a busy workshop environment.
- A proactive and customer-focused approach.
- Basic IT skills and familiarity with dealership or service systems (preferred).
In return we’ll offer:
- 30 days holidays including 8 bank holidays.
- Company sick pay, that increases with length of service up to 13 weeks.
- Company pension with the option to salary sacrifice.
- Genuine career development and pathways with DAF Academy.
- Award winning apprenticeship Program.
- Employee Assistance Program.
- Cycle to work scheme.
- My Staff shop – access to hundreds of discounts.
- Quarterly More Awards recognition scheme.
- Free eye test vouchers for DSE users.
- Free mortgage advice through a trusted partner.
- Qualified mental health first aiders.
- On-site trainer for HGV and many other courses.
Who we are:
Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
Service Advisor – Roche in Southampton employer: Adams Morey, Ltd.
Contact Detail:
Adams Morey, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor – Roche in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Adams Morey and the Greenhous Group. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience as a Service Advisor and showcase your customer service skills confidently.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. A smart outfit shows that you’re serious about the role and respect the company’s culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor – Roche in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in customer service, especially in the automotive sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding customer service and why you’d be a great fit for our team at Roche. Keep it professional but let your personality show through.
Showcase Your Communication Skills: As a Service Advisor, strong communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your CV or cover letter, make sure we can see your interpersonal skills shining through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Adams Morey, Ltd.
✨Know Your Stuff
Before the interview, brush up on your knowledge of vehicle servicing and repairs. Familiarise yourself with common automotive terms and processes, as well as the specific services offered by the company. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you handled difficult situations or turned a negative experience into a positive one. This will demonstrate your proactive and customer-focused approach.
✨Practice Clear Communication
As a Service Advisor, clear communication is key. Practice explaining complex information in simple terms, as you’ll need to keep customers informed about their vehicle's progress and costs. Consider doing mock interviews with a friend to refine your communication style and ensure you come across as approachable and professional.
✨Be Organised and Ready to Multi-task
In a fast-paced environment, being organised is crucial. Prepare to discuss how you manage multiple tasks, such as handling service bookings and liaising with technicians. Bring along any tools or methods you use to stay organised, like digital calendars or task management apps, to showcase your excellent organisational skills.