Service Advisor/Administrator – Adanac Park in Southampton

We are seeking a multiskilled Service Advisor / Administrator to join our busy van service centre. This is a varied role where you will switch regularly between warranty administration, invoicing and front‑desk customer service, supporting the smooth day‑to‑day running of the service department. Working in a clean, new office environment, this position is ideal for someone who enjoys variety and thrives in a fast‑paced environment. You’ll rotate across key service functions, ensuring excellent customer care, accurate administration and efficient workshop coordination.

Hours: Monday to Friday, Flexible working hours within an 8am–6pm window, i.e. 40 hours per week, 30 minutes lunch (unpaid).

Key Responsibilities:

• Rotate between warranty processing, service invoicing and front‑desk duties as required.
• Act as the primary point of contact for customers, both face‑to‑face and via phone, email and online portals.
• Process service bookings, job cards, order numbers, invoices, warranty claims and customer quotations.
• Support daily workshop scheduling, monitor process and workflow ensuring customers are updated.
• Liaise with Workshop controller and Workshop Supervisor and provide administrative support to the workshop team.
• Verify customer and contract requirements before work is allocated.
• Maintain accurate records in line with GDPR, Health & Safety and quality standards.
• Identify service or process issues and contribute to continuous improvement.
• Participate in training and support wider service department needs.

Ideally, we are looking for:

• A strong customer service background with a professional, approachable manner.
• Ability to multitask and switch confidently between different responsibilities.
• High attention to detail and strong administrative skills.
• Motor industry or service department experience preferred but not essential as training will be given.
• Familiarity with vehicle booking systems would be an advantage.
• A proactive team player who communicates clearly and works with respect.

In return we’ll offer:

• Employee Assistance program
• Mental Health First Aiders within the business
• Free Flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display screen users
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
• Free Independent mortgage advice service
• Pension Scheme
• Salary Sacrifice (if eligible)
• Staff Events
• Free parking
• Cycle To Work Scheme
• Career development pathways and training
• Quarterly Star Awards

Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.