At a Glance
- Tasks: Support the service department and provide excellent customer care in a busy automotive environment.
- Company: Join Adams Morey, part of the leading Greenhous Group in the UK automotive industry.
- Benefits: 30 days holiday, company sick pay, pension scheme, and access to discounts.
- Other info: Gain industry-recognised qualifications with ongoing support through Skillnet.
- Why this job: Kickstart your career in the motor trade while earning and learning valuable skills.
- Qualifications: GCSE Maths and English, strong communication skills, and a positive attitude.
The predicted salary is between 15000 - 20000 £ per year.
A very exciting opportunity has arisen for a Service Administrator/Advisor Apprentice to join our team at our site in Roche. This apprenticeship offers a fantastic chance to gain hands-on experience within a busy and professional automotive environment while developing valuable customer service and administrative skills. You will work alongside experienced colleagues, learning how to support the smooth day-to-day running of the service department and provide excellent customer care. As part of this role, you will also complete your apprenticeship training through Skillnet, gaining industry-recognised qualifications and ongoing support throughout your learning journey.
The successful candidate will have strong communication skills, a positive attitude, good organisational abilities, and a willingness to learn. This is an excellent opportunity for someone looking to begin a rewarding career within the motor trade while earning and learning at the same time.
Key Responsibilities:
- Meeting customers booking their vehicles in for service.
- Answering phones and taking bookings or forwarding queries to colleagues.
- Responding to emails, both internal and external.
- Using a variety of software systems (data entry).
- Assisting with invoicing.
- Filing and scanning paperwork.
- Liaising with Technicians.
Ideally we are looking for:
- GCSE Maths and English.
- Experience of providing excellent customer service.
- Organised and good attention to detail.
- Motivated to learn new skills.
- Ability to work in a fast-paced environment.
In return we’ll offer:
- 30 days holidays including 8 bank holidays.
- Company sick pay, that increases with length of service up to 13 weeks.
- Company pension with the option to salary sacrifice.
- Genuine career development and pathways with DAF Academy.
- Award winning apprenticeship programme.
- Employee Assistance Programme.
- Cycle to work scheme.
- My Staff shop – access to hundreds of discounts.
- Quarterly More Awards recognition scheme.
- Free eye test vouchers for DSE users.
- Free mortgage advice through a trusted partner.
- Qualified mental health first aiders.
- On-site trainer for HGV and many other courses.
Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
Service Administrator/Advisor Apprentice – Roche employer: Adams Morey, Ltd.
Adams Morey, part of the Greenhous Group, is an exceptional employer offering a dynamic apprenticeship opportunity in Roche that combines hands-on experience with professional development in the automotive sector. With a supportive work culture, comprehensive benefits including 30 days of holiday, company sick pay, and access to an award-winning apprenticeship programme, employees are encouraged to grow their skills and advance their careers while enjoying a range of employee perks and recognition schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator/Advisor Apprentice – Roche
✨Tip Number 1
Get to know the company! Research Adams Morey and the Greenhous Group. Understanding their values and services will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly when it matters most.
✨Tip Number 3
Be proactive! If you have the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for someone starting out. Networking can open doors and give you insider knowledge.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a better chance to connect with you. Plus, you’ll be one step closer to landing that apprenticeship!
We think you need these skills to ace Service Administrator/Advisor Apprentice – Roche
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the automotive industry shine through. We want to see that you're excited about the opportunity to learn and grow with us at Roche!
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Service Administrator/Advisor Apprentice.
Craft a Personal Cover Letter:Don’t skip the cover letter! Use it to tell us why you’re the perfect fit for this apprenticeship. Share your motivation and any customer service experience you have – we want to get to know you better!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Adams Morey, Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Administrator/Advisor Apprentice. Familiarise yourself with the key responsibilities like booking vehicles in for service and responding to customer queries. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since strong communication skills are essential for this role, practice how you articulate your thoughts. You might want to prepare examples of how you've successfully communicated with customers or colleagues in the past. This will help demonstrate your ability to provide excellent customer care.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You could mention any experience you have with data entry or managing paperwork, as these are crucial for the role. Being able to showcase your attention to detail will set you apart from other candidates.
✨Express Your Willingness to Learn
This apprenticeship is all about growth, so make sure to convey your eagerness to learn new skills. Share specific examples of times when you've taken the initiative to learn something new, whether it's in school or a previous job. This will show that you're motivated and ready to take on challenges.
