At a Glance
- Tasks: Support the service department and provide excellent customer care in a busy automotive environment.
- Company: Join Adams Morey, part of the leading Greenhous Group in the UK automotive industry.
- Benefits: 30 days holiday, company sick pay, pension scheme, and access to discounts.
- Other info: Gain industry-recognised qualifications with ongoing support through Skillnet.
- Why this job: Kickstart your career in the motor trade while earning and learning valuable skills.
- Qualifications: GCSE Maths and English, strong communication skills, and a positive attitude.
The predicted salary is between 15000 - 20000 £ per year.
A very exciting opportunity has arisen for a Service Administrator/Advisor Apprentice to join our team at our site in Roche. This apprenticeship offers a fantastic chance to gain hands-on experience within a busy and professional automotive environment while developing valuable customer service and administrative skills. You will work alongside experienced colleagues, learning how to support the smooth day-to-day running of the service department and provide excellent customer care. As part of this role, you will also complete your apprenticeship training through Skillnet, gaining industry-recognised qualifications and ongoing support throughout your learning journey.
The successful candidate will have strong communication skills, a positive attitude, good organisational abilities, and a willingness to learn. This is an excellent opportunity for someone looking to begin a rewarding career within the motor trade while earning and learning at the same time.
Key Responsibilities:
- Meeting customers booking their vehicles in for service.
- Answering phones and taking bookings or forwarding queries to colleagues.
- Responding to emails, both internal and external.
- Using a variety of software systems (data entry).
- Assisting with invoicing.
- Filing and scanning paperwork.
- Liaising with Technicians.
Ideally we are looking for:
- GCSE Maths and English.
- Experience of providing excellent customer service.
- Organised and good attention to detail.
- Motivated to learn new skills.
- Ability to work in a fast-paced environment.
In return we’ll offer:
- 30 days holidays including 8 bank holidays.
- Company sick pay, that increases with length of service up to 13 weeks.
- Company pension with the option to salary sacrifice.
- Genuine career development and pathways with DAF Academy.
- Award winning apprenticeship programme.
- Employee Assistance Programme.
- Cycle to work scheme.
- My Staff shop – access to hundreds of discounts.
- Quarterly More Awards recognition scheme.
- Free eye test vouchers for DSE users.
- Free mortgage advice through a trusted partner.
- Qualified mental health first aiders.
- On-site trainer for HGV and many other courses.
Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
Service Administrator/Advisor Apprentice – Roche employer: Adams Morey, Ltd.
Adams Morey, as part of the Greenhous Group, is an excellent employer that values its employees by offering a supportive work culture and competitive benefits, including pension contributions and staff discounts. Located in Roche near Southampton, this role not only provides reliable weekday hours but also presents opportunities for personal and professional growth through the DAF Academy, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator/Advisor Apprentice – Roche
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adams Morey, Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adams Morey, Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator/Advisor Apprentice – Roche
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adams Morey, Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Adams Morey, Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adams Morey, Ltd.!
How to prepare for a job interview at Adams Morey, Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
