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For Companies At a Glance
- Tasks: Schedule service engineers and manage customer communications for top-notch service.
- Company: Join Adams Morey, a leading independent commercial enterprise in the UK.
- Benefits: Enjoy 30 days holiday, employee discounts, and career development opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Previous admin experience and strong organisational skills are a must.
- Other info: Work in a supportive environment with great perks and growth potential.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for an organised and proactive Service Administrator to join our team in Basingstoke. This is a key role supporting the service department, ensuring jobs are scheduled efficiently, records are accurate, and customers receive a high level of service.
Working hours: Monday to Friday, 8:00 am to 5:00 pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).
Salary: £28,000 to £30,000 per annum (dependent on experience).
Key Responsibilities:
- Scheduling service engineers and coordinating daily workloads.
- Handling incoming calls and emails from customers and suppliers.
- Preparing job cards, service reports, and related documentation.
- Maintaining accurate service records and databases.
- Raising purchase orders and processing invoices.
- Liaising with engineers, customers, and internal departments.
- Supporting the Service Manager with general administration duties.
Ideal candidate:
- Previous experience in an administrative or service support role.
- Strong organisational skills and attention to detail.
- Confident communicator, both written and verbal.
- Comfortable using Microsoft Office (Word, Excel, Outlook).
- Ability to prioritise tasks and work under pressure.
- Customer-focused with a professional and friendly manner.
Benefits:
- Employee Assistance program
- Mental Health First Aiders within the business
- Free Flu jabs if you are ineligible through the NHS
- Free eye test plus £70 contribution towards glasses for display screen users
- Employee discounts on a range of products and services including holidays, days out and supermarket shops
- 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
- Free Independent mortgage advice service
- Pension Scheme
- Salary Sacrifice (if eligible)
- Staff Events
- Free parking
- Cycle To Work Scheme
- Career development pathways and training
- Quarterly Star Awards
Who we are:
Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
Service Administrator – Basingstoke, Bell Road employer: Adams Morey Ltd.
Contact Detail:
Adams Morey Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator – Basingstoke, Bell Road
✨Tip Number 1
Get to know the company! Research Adams Morey and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Administrator, you'll be handling calls and emails, so make sure you can express yourself clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during the interview! Prepare questions about the role and the team dynamics. This shows that you're not just there to answer questions but are also keen to engage and contribute positively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Service Administrator – Basingstoke, Bell Road
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your previous experience in administrative or service support roles, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your customer-focused approach and how you can contribute to maintaining high service standards.
Show Off Your Communication Skills: As a Service Administrator, strong communication is key. In your application, demonstrate your confident written and verbal communication skills. This will help us see how you can effectively liaise with engineers, customers, and internal departments.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Adams Morey Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities like scheduling service engineers and handling customer communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure accuracy in your work, especially when it comes to maintaining service records.
✨Practice Your Communication Skills
As a Service Administrator, you'll need to communicate effectively with customers and colleagues. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with discussing your experience and how you handle customer inquiries.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with a difficult customer or managing a last-minute schedule change. Think of relevant examples from your previous roles and be prepared to explain your thought process and the outcomes of your actions.
