At a Glance
- Tasks: Join our team as a Senior Product Specialist, supporting Quartex customers and enhancing their experience.
- Company: Be part of a dynamic company focused on customer success in the digital asset management space.
- Benefits: Enjoy flexible working hours, opportunities for growth, and a collaborative work environment.
- Other info: Represent Quartex at industry events and contribute to shaping the platform's future.
- Why this job: Make a real impact by helping customers thrive while developing your skills in a growing field.
- Qualifications: Experience with special collections, excellent communication skills, and project management experience preferred.
The predicted salary is between 36000 - 60000 € per year.
We are excited to offer an opportunity for an ambitious individual to join our Quartex Customer Experience Team and become a Senior Product Specialist, Quartex. This role provides an excellent chance to expand your skillset, enhance your experience, and advance your career in a growing area of AM’s business. You’ll be pivotal in ensuring the success of our Quartex customers, from onboarding and training to supporting platform use and developing the user community.
As a Senior Product Specialist, Quartex, you’ll be the first point of contact for customers. You’ll provide onboarding and training when they first join, then continue to work closely to help them showcase their collections and maximise their use of the platform. This will involve collaboration with teams across AM. Additionally, you’ll contribute to the sales process, representing Quartex at industry events, and actively participate in user testing, providing valuable feedback to help shape the future of the platform.
Experience and skills
- Experience of working in or with special collections and archives.
- Knowledge of archive or library systems, especially in digital publishing and digital asset management.
- Experience with system implementations and/or migrations is desirable.
- Excellent written and verbal communication skills.
- Experience of building strong internal and external professional partnerships.
- Experience of project management is desirable.
Personal attributes
- Accomplished and diplomatic communicator, with the ability to appropriately adapt messaging.
- Confident presenter, with an ability to present well to groups and individuals.
- Strong team player who can build effective relationships quickly.
- Well organised, with good prioritisation skills, and an ability to flex as these priorities change.
- Ability to navigate challenging conversations and scenarios.
- Willing to work flexibly to align agreed working hours with our customer base.
Senior Product Specialist, Quartex in Marlborough employer: Adam Matthew Digital Limited
Join our dynamic Quartex Customer Experience Team as a Senior Product Specialist, where you'll thrive in a supportive and collaborative work culture that prioritises employee growth and development. With opportunities to enhance your skills through training and industry events, you'll play a crucial role in shaping the success of our customers while enjoying the benefits of working in a vibrant location that fosters innovation and creativity.
Contact Detail:
Adam Matthew Digital Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Specialist, Quartex in Marlborough
✨Tip Number 1
Familiarise yourself with Quartex and its features. Understanding the platform inside out will not only help you during interviews but also demonstrate your genuine interest in the role and how you can contribute to customer success.
✨Tip Number 2
Network with current or former employees of AM, especially those in the Quartex team. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience with special collections and archives in detail. Be ready to share specific examples of how you've successfully managed projects or supported users in similar environments, as this will highlight your relevant expertise.
✨Tip Number 4
Showcase your communication skills by practising your presentation techniques. Since you'll be required to train and onboard customers, being able to convey information clearly and engagingly will set you apart from other candidates.
We think you need these skills to ace Senior Product Specialist, Quartex in Marlborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in special collections and archives, as well as any knowledge of digital publishing and asset management. Use specific examples to demonstrate your skills in onboarding, training, and customer support.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of a Senior Product Specialist, Quartex, and mention your experience in building professional partnerships and managing projects.
Showcase Communication Skills:Since excellent communication is key for this role, ensure that your application reflects your written and verbal communication abilities. Use clear, concise language and consider including examples of successful presentations or training sessions you've conducted.
Highlight Flexibility and Teamwork:Emphasise your ability to work flexibly and collaboratively. Mention any experiences where you adapted to changing priorities or worked effectively within a team to achieve common goals, as these are important attributes for the position.
How to prepare for a job interview at Adam Matthew Digital Limited
✨Showcase Your Communication Skills
As a Senior Product Specialist, you'll need to demonstrate excellent written and verbal communication skills. Prepare examples of how you've effectively communicated with customers or colleagues in the past, especially in challenging situations.
✨Highlight Your Experience with Special Collections
Make sure to discuss your experience working with special collections and archives. Be ready to explain how this experience has equipped you to understand customer needs and enhance their use of the Quartex platform.
✨Demonstrate Your Project Management Abilities
Since project management experience is desirable, prepare to talk about specific projects you've managed. Focus on how you organised tasks, prioritised responsibilities, and adapted to changing circumstances.
✨Prepare for Collaborative Scenarios
Collaboration is key in this role. Think of examples where you've successfully worked with cross-functional teams. Be ready to discuss how you built relationships and contributed to team success, particularly in user testing or feedback processes.
