Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage tenancy applications and ensure compliance for a smooth tenant experience.
- Company: Award-winning estate agency known for exceptional service and a people-first culture.
- Benefits: Competitive salary, uncapped commission, 25 days leave, and fully funded qualifications.
- Why this job: Join a supportive team and develop your career in a dynamic lettings environment.
- Qualifications: Experience in lettings administration and strong communication skills required.
- Other info: Great opportunity for career progression with tailored training plans.
The predicted salary is between 28000 - 32000 £ per year.
About Adam Hayes Estate Agents
Adam Hayes is a multi-award-winning independent estate agent with three interlinked offices covering North London. Known for our high standards, exceptional service, and people-first culture, we are proud to be Gold Winners for London Estate Agency of the Year, alongside numerous other industry awards. We are committed to developing our people through tailored training plans, funded qualifications, and clear career progression within a supportive and high-performing environment.
The Role
An exciting opportunity has arisen for a Senior Lettings Administrator to join our friendly and ambitious lettings team. This is a pivotal role within the business, responsible for ensuring a smooth, compliant, and professional experience for tenants from application through to move-in. You will be a key point of contact for landlords, tenants, and internal teams, while also supporting and guiding the lettings administration function across multiple offices. This role offers excellent long-term career development, including fully funded industry qualifications.
Role Overview
As a Senior Lettings Administrator, you will play a vital role in managing tenancy applications, overseeing compliance requirements, preparing tenancy agreements, and maintaining excellent communication throughout the lettings process.
Key Responsibilities
- Take responsibility for all tenancy compliance, including EICRs, Gas Safety Certificates, EPCs, Fire Safety, and PAT testing.
- Progress tenancy applications across multiple offices, ensuring accuracy and efficiency.
- Ensure all internal procedures and legal requirements are followed from application through to move-in.
- Prepare, issue, and manage tenancy agreements, primarily via e-signature platforms.
- Act as the main point of contact for landlords and tenants during the application process.
- Support and guide the lettings administration team to maintain excellent customer service standards.
- Conduct daily morning meetings to manage workloads and priorities.
- Liaise promptly with the New Business team regarding properties requiring remarketing.
- Provide weekly reporting to the Director of Existing Business on tenancy progression.
- Assist with property management tasks where required.
Skills & Experience
- Proven experience in lettings administration or tenancy progression.
- Highly organised with strong attention to detail.
- Motivated, proactive, and driven to exceed targets.
- Excellent communication skills with a confident and professional phone manner.
- Numerate, accurate, and computer literate.
- Strong team player with the ability to support and influence others.
- ARLA qualification preferred (training and funding provided within 6-12 months if not already qualified).
Package & Benefits
Salary: £28,000 - £32,000 OTE: £35,000 with uncapped commission. 25 days annual leave plus.
Senior Lettings Administrator in London employer: Adam Hayes Estate Agents
Contact Detail:
Adam Hayes Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Lettings Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Senior Lettings Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Adam Hayes Estate Agents thoroughly. Understand their values, recent achievements, and what makes them stand out in the market. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Senior Lettings Administrator, you’ll need to be confident and professional on the phone. Role-play with a friend or family member to get comfortable discussing tenancy applications and compliance requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our friendly and ambitious lettings team at Adam Hayes Estate Agents.
We think you need these skills to ace Senior Lettings Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous lettings administration roles and any relevant qualifications, like ARLA, to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about lettings and how your experience aligns with our people-first culture. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves liaising with landlords and tenants, make sure your application demonstrates your excellent communication skills. Whether it’s through your writing style or examples of past interactions, we want to see your confident and professional side!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Adam Hayes Estate Agents
✨Know Your Stuff
Make sure you brush up on your lettings administration knowledge. Familiarise yourself with compliance requirements like EICRs and Gas Safety Certificates, as well as the tenancy process. This will show that you're not just interested in the role but also understand the ins and outs of what it entails.
✨Showcase Your Communication Skills
As a Senior Lettings Administrator, you'll be the main point of contact for landlords and tenants. Practice articulating your thoughts clearly and confidently. You might even want to prepare some examples of how you've successfully managed communication in past roles to demonstrate your skills.
✨Be Organised and Detail-Oriented
This role requires a high level of organisation and attention to detail. Bring along examples of how you've managed multiple tasks or projects simultaneously in previous jobs. It’s a great way to illustrate your ability to keep everything running smoothly, especially when dealing with tenancy applications.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and career progression. This shows that you're genuinely interested in Adam Hayes Estate Agents and are looking to grow within the company. Plus, it gives you a chance to see if the company is the right fit for you!
