Assistant Service Manager in Stretford

Assistant Service Manager – Commercial Vehicle Dealership

Circa £35,000 basic with OTE £49,600 – £66,800

Manchester

Permanent / Full Time

Working Hours

• Monday to Friday: 8:00am – 6:00pm
• 1 in 3 Saturdays 8:00am – 1:00pm

Join a Busy Aftersales Department

We are seeking a highly organised, resilient, and people-focused Assistant Service Manager to support the leadership and daily operation of a busy, commercial vehicle dealership service department. This is a demanding but rewarding role within a fast-paced dealership with career progression opportunities.

Working closely with the Service Manager, you will play a key role in leading, motivating, and developing a team of automotive professionals while ensuring operational excellence, outstanding customer satisfaction, and strong departmental performance.

Key Responsibilities

Leadership & Team Management

• Support the Service Manager in leading, managing, and motivating the service and aftersales teams.
• Help foster a high-performance culture where success is recognised, rewarded, and underperformance is effectively managed.
• Coach, mentor, and support team members to maximise individual and departmental performance.
• Ensure the department is adequately resourced to meet customer demand and operational requirements.
• Promote a positive, collaborative working environment focused on continuous improvement.

Service Department Operations

• Support the day-to-day management of the service department in a busy dealership environment.
• Supervise and support the front-of-house aftersales team, ensuring exceptional customer service standards are maintained.
• Assist with workshop loading, job allocation, and resource planning to maximise productivity and efficiency.
• Monitor departmental workflows and proactively address operational challenges.
• Work closely with senior management to identify and implement operational improvements.

Customer Experience

• Ensure consistently high levels of customer satisfaction and service delivery.
• Handle customer concerns, complaints, and queries professionally, effectively resolving issues and maintaining positive customer relationships.
• Drive a customer-first culture throughout the department.
• Support the achievement of manufacturer and dealership customer satisfaction targets.

Performance & Reporting

• Assist with departmental reporting in line with group and manufacturer requirements.
• Monitor productivity, efficiency, and key performance indicators (KPIs).
• Support departmental revenue growth through effective upselling and service retention initiatives.
• Contribute to achieving departmental financial and operational targets.

Compliance & Standards

• Ensure all manufacturer, company, and industry standards, processes, and procedures are consistently followed.
• Maintain compliance with health and safety requirements and dealership policies.
• Support continuous process improvement initiatives to enhance efficiency and customer experience.

About You

The successful candidate will be:

• An experienced automotive aftersales professional with supervisory or management experience - this is essential.
• Highly organised and capable of thriving in a demanding, fast-paced environment.
• A strong communicator with excellent customer handling and conflict resolution skills.
• Passionate about developing and supporting teams to achieve success.
• Commercially aware, with a focus on productivity, efficiency, and customer satisfaction.
• Resilient under pressure and able to effectively prioritise competing demands.
• Experienced in workshop planning, job allocation, and performance management.
• Committed to maintaining high standards and delivering exceptional customer experiences.