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- Tasks: Manage customer interactions and ensure smooth vehicle repair processes.
- Company: Busy independent bodyshop in Southend-on-Sea with a focus on customer service.
- Benefits: Competitive salary, full-time hours, and opportunities for career progression.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in a bodyshop environment and strong customer service skills.
- Other info: Fast-paced environment with potential for growth in the motor trade.
The predicted salary is between 30000 - 35000 £ per year.
Our client, a busy independent bodyshop in Southend-on-Sea, is looking for a confident and customer-focused Bodyshop Advisor to take ownership of all front-of-house duties. This role must be filled by someone from a bodyshop environment, either an experienced Bodyshop Advisor or someone currently working as a trainee Estimator / VDA–type role who understands accident repair processes and customer handling.
If you enjoy dealing with customers, understand bodyshop workflows, and want a role with responsibility and progression — this is an excellent opportunity.
Duties & Responsibilities:- Managing all front-of-house and customer-facing activity within the bodyshop
- Handling customer enquiries, booking vehicles in and providing regular repair updates
- Liaising with technicians, estimators, and insurers to track job progress
- Assisting with estimates, repair authorisations, and basic invoicing
- Ensuring a smooth customer journey from drop-off to collection
- Delivering high levels of customer service in a busy repair environment
- Previous experience within a bodyshop environment is essential
- Suitable experience includes: Bodyshop Advisor, Trainee Estimator / VDA, Accident repair customer service roles etc.
- Strong understanding of accident repair processes and vehicle damage
- Confident communicator with excellent customer-handling skills
- Organised, professional, and able to manage a busy front-of-house workload
For further details on this Bodyshop Advisor role in Southend-on-Sea and other opportunities within the motor trade, please submit your CV to ACS Automotive Recruitment Consultancy.
Bodyshop Advisor in Southend-on-Sea employer: Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Contact Detail:
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Advisor in Southend-on-Sea
✨Tip Number 1
Get to know the bodyshop inside out! Familiarise yourself with their services and processes. When you walk in for an interview, you’ll impress them by showing you understand their workflow and can hit the ground running.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with customers, think of examples from your past experiences where you’ve gone above and beyond. Be ready to share these stories during your chat.
✨Tip Number 3
Network like a pro! Reach out to people in the industry through LinkedIn or local events. You never know who might have a lead on a job or can give you insider tips about the bodyshop scene.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show you’re serious about landing that Bodyshop Advisor role.
We think you need these skills to ace Bodyshop Advisor in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a bodyshop environment. We want to see how your background as a Bodyshop Advisor or Trainee Estimator shines through, so don’t hold back on those relevant skills!
Show Off Your Customer Skills: Since this role is all about customer interaction, let us know about your customer service experience. Share specific examples of how you've handled enquiries or resolved issues in the past — we love a good story!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re the perfect fit for the Bodyshop Advisor role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of accident repair processes and bodyshop workflows. Being able to discuss these topics confidently will show that you understand the role and can handle customer enquiries effectively.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your ability to manage front-of-house duties.
✨Practice Your Communication Skills
Since this role requires strong communication, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would explain complex repair processes to customers in an easy-to-understand way.
✨Show Your Organisational Skills
Be ready to discuss how you manage a busy workload. Think of examples where you successfully juggled multiple tasks, like handling customer bookings while liaising with technicians. This will highlight your ability to keep things running smoothly in a fast-paced environment.
