At a Glance
- Tasks: Be the go-to person for customers, booking services and keeping them updated.
- Company: Join a successful main dealership in Peterborough with a supportive team.
- Benefits: Competitive salary, uncapped bonuses, and excellent training opportunities.
- Other info: Enjoy a stable, long-term career in a fast-paced environment.
- Why this job: Kickstart your career in the automotive industry with great progression potential.
- Qualifications: Customer service experience is essential; motor trade experience is a plus.
The predicted salary is between 30400 - 31800 £ per year.
£30,400 Basic Salary Rising to £31,800 Upon Accreditation + Uncapped Bonus
Peterborough Permanent / Full Time
Working Hours: Monday to Friday, 8:00am – 6:00pm 1 in 4 Saturday Mornings (Rota)
Customer-Focused Service Advisor Required
Our client, a successful main dealership in Peterborough, is looking to recruit a professional and customer-focused Service Advisor to join their busy Aftersales team. This is an excellent opportunity for someone who enjoys dealing with customers, thrives in a fast-paced environment, and wants to build a long-term career within the automotive industry. Whether you already have motor trade experience or come from a strong customer service background, this role offers excellent training, progression and earning potential.
Duties & Responsibilities
- Acting as the main point of contact for customers visiting the Service Department
- Booking vehicles in for servicing, maintenance and repair work
- Keeping customers updated throughout the repair process
- Liaising closely with Workshop Controllers and Technicians
- Preparing estimates and explaining repair requirements
- Upselling additional products, services and repairs where appropriate
- Managing customer queries and ensuring a first-class customer experience
- Ensuring all documentation and job records are accurately maintained
- Helping the department achieve customer satisfaction and performance targets
Your Background & Skills
- Previous customer-facing experience is essential
- Motor trade or Service Advisor experience is preferred
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Ability to work efficiently in a busy, fast-paced environment
- Professional, confident and customer-focused approach
- Good IT and system skills
- Full UK Driving Licence preferred
What's on Offer?
- £30,400 basic salary
- Increase to £31,800 upon successful accreditation
- Uncapped bonus scheme
- Main dealer training and development
- Excellent career progression opportunities
- Supportive and professional working environment
- Stable, long-term career with a successful dealership group
This is a fantastic opportunity for an ambitious Service Advisor or customer service professional looking to develop their career within a busy and rewarding dealership environment. Apply today to find out more.
Service Advisor in Peterborough employer: Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Join a thriving main dealership in Peterborough, where we prioritise a customer-focused approach and offer a supportive work environment. With competitive salaries, uncapped bonuses, and comprehensive training programmes, we are dedicated to fostering your professional growth and ensuring a rewarding career in the automotive industry. Experience a stable and dynamic workplace that values your contributions and encourages long-term success.
Contact Details:
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Peterborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the automotive industry. You never know who might have a lead on that perfect Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you're the best fit for their team. Highlight your customer service skills and any relevant experience.
✨Tip Number 3
Stay proactive! Don’t just wait for job postings to come to you. Visit our website regularly and apply directly to roles that catch your eye. The more applications you send, the better your chances!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Service Advisor in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that match the Service Advisor role. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about the automotive industry and how your previous experiences make you the perfect fit for this role. Keep it engaging and personal!
Show Off Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can connect with customers effortlessly!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
✨Know Your Stuff
Make sure you understand the role of a Service Advisor inside out. Familiarise yourself with common automotive terms and processes, as well as the specific services offered by the dealership. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position, plus it gives you valuable insights into the company culture.
