At a Glance
- Tasks: Oversee daily operations and ensure exceptional client experiences in a luxury haircare studio.
- Company: Award-winning luxury wig brand with studios in London and New York.
- Benefits: Competitive salary, travel to NYC, and career growth opportunities.
- Other info: Work in a friendly, ambitious culture with direct mentorship from the Founder.
- Why this job: Join a fast-paced team and make a real impact in the beauty industry.
- Qualifications: Experience in operations or management, strong organisational skills, and a hands-on attitude.
The predicted salary is between 35000 - 45000 € per year.
Our client is an award-winning luxury wig brand with studios in London and New York, serving a global customer base across 120+ countries. As they continue to scale, they are looking for a highly organised, hands-on Operations Manager to oversee the day-to-day running of their Kensington studio and support their wider operations. This is a fast-paced, people-focused role at the centre of the business, working closely with the Founder, studio team, customer service, and e-commerce operations.
Key Responsibilities
- Manage daily studio operations and staff rota
- Lead and support front-of-house, stylists, and customer service teams
- Ensure exceptional client experience and smooth appointment flow
- Oversee fulfilment, inventory, and click-and-collect processes
- Handle operational issues and customer escalations professionally
- Improve systems, processes, and operational efficiency
- Act as the key liaison between London and New York studios
- Provide weekly operational reporting to the Founder
What We’re Looking For
- Previous experience in operations, studio, retail, or general management
- Strong organisational and people management skills
- Calm under pressure with excellent problem-solving ability
- Comfortable working with systems, scheduling, and reporting tools
- Hands-on attitude with strong communication skills
- Available to work 3 out of 4 Saturdays per month
- London-based and able to work primarily on-site in West Kensington
Desirable
- Experience in beauty, luxury retail, or premium service environments
- Familiarity with Shopify, booking systems, or e-commerce fulfilment
- Experience in a fast-growing business
What We Offer
- £35,000–£45,000 salary depending on experience
- Twice-yearly travel to our New York studio
- Career growth within a rapidly scaling international brand
- Direct mentorship from the Founder
- Friendly, ambitious team culture
Operations Manager — Luxury Haircare Brand employer: Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Join an award-winning luxury haircare brand in Kensington, where you will be at the heart of a dynamic and people-focused environment. With opportunities for career growth, direct mentorship from the Founder, and the unique benefit of twice-yearly travel to our New York studio, this role offers a rewarding experience in a friendly and ambitious team culture. Embrace the chance to make a significant impact in a fast-paced setting while ensuring exceptional client experiences.
Contact Detail:
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager — Luxury Haircare Brand
✨Tip Number 1
Network like a pro! Reach out to people in the luxury haircare industry, especially those connected to the brand you're eyeing. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for operations and luxury retail shine through. Share stories that highlight your problem-solving skills and hands-on attitude—this is what they want to see!
✨Tip Number 3
Be prepared with questions! Research the brand and come armed with thoughtful questions about their operations and future plans. This shows you're genuinely interested and ready to contribute to their success.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it gives you a better chance of standing out in the crowd!
We think you need these skills to ace Operations Manager — Luxury Haircare Brand
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight any previous experience in operations, studio management, or retail that shows you can handle the fast-paced environment we thrive in.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about luxury haircare and how your hands-on attitude will contribute to our team. Be sure to mention any relevant experience with systems or customer service.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled operational challenges in the past. We love candidates who can stay calm under pressure and find effective solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you into the process. We can’t wait to hear from you!
How to prepare for a job interview at Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury haircare brand thoroughly. Understand their products, values, and what sets them apart in the market. This will not only show your genuine interest but also help you align your answers with their mission.
✨Showcase Your Organisational Skills
As an Operations Manager, being organised is key. Prepare examples from your past experiences where you successfully managed operations or improved processes. Be ready to discuss how you handle scheduling and inventory management, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your ability to handle operational issues and customer escalations. Think of specific scenarios where you resolved conflicts or improved client experiences. Highlight your calmness under pressure and your approach to finding solutions.
✨Engage with the Team Culture
The company values a friendly and ambitious team culture. During the interview, express your enthusiasm for collaboration and mentorship. Share how you’ve contributed to team dynamics in previous roles and how you can bring that energy to their studio.
