At a Glance
- Tasks: Lead a dynamic Aftersales team and drive performance in a thriving automotive environment.
- Company: Join a reputable company with a strong focus on customer satisfaction and team development.
- Benefits: Enjoy a competitive salary, no weekend work, and opportunities for career growth.
- Other info: Great chance to take ownership of a large operation and develop your career.
- Why this job: Make a real impact by leading a sizeable team and enhancing customer experiences.
- Qualifications: Minimum 2 years in Aftersales management with strong leadership skills.
The predicted salary is between 50000 - 50000 £ per year.
- Aftersales Manager
- Permanent | Full Time
- Monday to Friday | 08:00am – 6:00pm | No Weekend Work
- Our client is looking to recruit an experienced
Aftersales Manager to take responsibility for a large and established Aftersales operation.
This is an excellent opportunity for an experienced Aftersales Manager who has spent at least two years in a similar leadership role and is confident managing a sizeable team, driving departmental performance and maintaining high levels of customer satisfaction.
You will be responsible for a team of approximately
35 staff , with a strong focus on leadership, productivity, profitability and the overall performance of the Aftersales department.
Duties & Responsibilities
- Lead and manage an Aftersales team of approximately 35 employees.
- Take overall responsibility for the day-to-day operation of the department.
- Drive departmental performance, productivity and profitability.
- Monitor and manage key performance indicators and financial targets.
- Coach, motivate and develop team members to maximise individual and departmental performance.
- Ensure consistently high levels of customer satisfaction.
- Identify opportunities to improve processes, efficiency and workshop performance.
- Work closely with senior management to achieve wider business objectives.
- Ensure all operational, compliance and health & safety standards are maintained.
- Deal confidently with customer escalations and resolve issues effectively.
- Your Background & Skills
Minimum of 2 years' experience in a similar Aftersales Management role.
- Proven experience managing a sizeable automotive Aftersales team.
- Strong leadership and people-management skills.
- Commercially focused with a proven ability to drive departmental performance.
- Excellent understanding of Aftersales operations, KPIs and profitability.
- Strong communication and organisational skills.
- Ability to motivate and develop a large team.
- Customer-focused with a professional and proactive approach.
What's on Offer?
- £50,000 Basic Salary
- Monday to Friday, 08:00am – 6:00pm
- No weekend work
- Responsibility for a team of approximately
35 staff .
- Excellent opportunity to take ownership of a large Aftersales operation.
- Genuine long-term career development opportunities.
- #J-18808-Ljbffr
Aftersales Manager in Norwich employer: Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
As a leading main dealer, we pride ourselves on fostering a supportive and dynamic work environment for our Vehicle Technicians. With competitive salaries, ongoing training, and clear pathways for career advancement, we ensure our employees are equipped to excel in their roles while enjoying a culture that values teamwork and customer satisfaction. Located in a vibrant area, our dealership offers unique advantages such as access to the latest technology and a diverse clientele, making it an ideal place for passionate technicians to thrive.
Contact Details:
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd Recruitment Team
