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- Tasks: Lead a team of Service Advisors and enhance customer experience in a busy dealership.
- Company: Dynamic automotive dealership in Coulsdon with a focus on customer satisfaction.
- Benefits: Competitive salary with OTE, full-time hours, and career progression opportunities.
- Other info: Join a supportive team and thrive in a fast-paced environment.
- Why this job: Step up your career in the motor trade and make a real impact on customer service.
- Qualifications: 4+ years as a Service Advisor or higher in a main dealership.
The predicted salary is between 36000 - 36000 £ per year.
£36,000 basic salary with £50,000 OTE
Coulsdon, Surrey
Permanent, Full Time
Monday to Friday (08:00 – 18:00) 1 in 3 Saturdays (08:00 – 14:00)
Our client, based in the Coulsdon area has a new opportunity for an experienced main dealer Service Advisor to step up into an Assistant Service Manager role. If you hold over 4 years’ worth of relevant experience and you’re looking for the next step in your career – this could be your next role in the Motor Trade! Apply with us today.
Duties and Responsibilities include:
- As an Assistant Service Manager, you’ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
- Leading and developing a team of Service Advisors
- Acting as the main point of contact for customer care and escalations
- Handling and resolving customer complaints professionally
- Driving NPS scores and customer satisfaction KPIs
- Reporting performance and insights to senior management
- Overseeing daily operations to ensure a smooth and efficient service department
- Supporting wider Aftersales objectives and continuous improvement
Your background & skill:
- Proven experience as a Service Advisor or higher in a car main dealership.
- Ability to lead from the front in a busy, pressured environment is essential.
- Automotive dealership skills and experience are essential.
- Well-presented and hold excellent interpersonal organisational skills.
Assistant Service Manager in London employer: Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Contact Detail:
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for an Assistant Service Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership skills. Think of examples where you've successfully led a team or resolved customer complaints. We want you to shine when it comes to showcasing your experience!
✨Tip Number 3
Don’t forget to research the company culture of the places you’re applying to. Tailor your approach to fit their vibe, and show them how you can contribute to their goals, especially in driving customer satisfaction.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Assistant Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Service Manager role. Highlight your relevant experience in the motor trade and any leadership roles you've held. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams or improved customer satisfaction in your previous positions.
Showcase Your Customer Service Skills: As an Assistant Service Manager, customer care is key. In your application, emphasise your ability to handle complaints and drive customer satisfaction. We love seeing candidates who can demonstrate their commitment to exceptional service!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team in Coulsdon!
How to prepare for a job interview at Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific dealership's services. Familiarise yourself with common customer complaints and how to handle them, as well as the key performance indicators (KPIs) that matter in this role.
✨Show Leadership Skills
As an Assistant Service Manager, you'll be leading a team. Prepare examples from your past experience where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and drive customer satisfaction.
✨Practice Customer Scenarios
Think about potential customer scenarios you might face in this role. Practice how you would handle escalations or complaints, focusing on maintaining professionalism and ensuring a positive outcome for the customer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the dealership's goals for customer satisfaction and how they measure success. This shows your interest in the role and helps you understand their expectations better.