Customer Care Manager - Main Dealer Aftersales Department Competitive on experience Maidstone Permanent, Full Time Monday to Friday (08:00 – 18:00) 1 in 2 Saturdays (1 in 3 negotiable) 08:00 – 13:00 - Saturdays paid as O/T Our client, based in the Maidstone area has a new opportunity for an experienced Customer Care Manager. If you hold over 1 years’ worth of experience and you’re looking for a new challenge – this could be your next role in the Motor Trade! Duties and Responsibilities include: As Customer Care Manager, you’ll take ownership of the front-of-house Aftersales operation , leading the Service Advisor team and driving an exceptional customer experience. Leading and developing a team of 4 Service Advisors Acting as the main point of contact for customer care and escalations Handling and resolving customer complaints professionally Driving NPS scores and customer satisfaction KPIs Reporting performance and insights to senior management Overseeing daily operations to ensure a smooth and efficient service department Supporting wider Aftersales objectives and continuous improvement Your background
Customer Care Manager in Kent employer: Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Join a leading prestige dealership in North West London, where you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With a competitive salary structure and strong earning potential, this role offers the chance to excel in a premium automotive environment while receiving ongoing training and support from an established sales team. Experience the satisfaction of building lasting customer relationships and maximising your income through vehicle sales and finance products in a rewarding career.
Contact Details:
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd Recruitment Team
