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- Tasks: Manage warranty processes for commercial vehicles and ensure accurate claim submissions.
- Company: Growing aftersales operation in Southwater, West Sussex.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and employee benefits portal.
- Other info: Enjoy an early finish every Friday and a supportive work environment.
- Why this job: Join a stable team and develop your career in the commercial vehicle sector.
- Qualifications: 2+ years as a Warranty Administrator with strong analytical skills.
The predicted salary is between 28000 - 30000 £ per year.
An excellent opportunity has become available for an experienced Warranty Administrator to join a growing commercial vehicle and PSV aftersales operation based in Southwater, West Sussex.
This role is focused on managing multi-stage PSV warranty processes, including chassis manufacturers, bodybuilders, and conversion partners. You’ll play a key role in ensuring correct liability attribution, accurate claim submission, and maximum warranty recovery — while delivering a high level of service to both internal teams and customers.
Key Responsibilities- Receive, review, and process warranty claims from workshop and aftersales teams
- Ensure all warranty documentation is completed accurately in line with manufacturer guidelines
- Submit warranty claims and monitor progress through manufacturer portals
- Follow up on delayed or rejected claims, providing supporting evidence where required
- Communicate clearly with internal stakeholders regarding claim status and expectations
- Coordinate warranty-related repairs and replacement parts with suppliers and vendors
- Maintain accurate records of warranty parts, paperwork, and approvals
- Monitor manufacturer recalls and warranty policy updates
- Carry out warranty audits to ensure compliance and reduce rejection rates
- Track warranty financial performance, recovery values, and claim turnaround times
- Process internal jobs including documentation, retail quotations, and invoicing
- Reconcile workshop accounts for warranty and internal repairs, investigating discrepancies
- Work closely with Workshop, Parts, Aftersales Management, and Finance teams
Performance will be measured against KPIs including warranty recovery value, claim turnaround time, rejection rates, and audit compliance.
Your Background & Skillset- Minimum 2 years’ experience as a Warranty Administrator within the commercial vehicle / PSV / HGV sector
- Strong understanding of manufacturer warranty processes and procedures
- Experience using Pinnacle DMS, Kerridge, or similar systems (advantageous)
- Confident using Office 365 and web-based warranty portals
- Strong analytical and problem-solving skills
- Excellent organisational skills and attention to detail
- Professional communication skills with internal teams and external manufacturers
- £28,000 – £30,000 basic salary (depending on experience)
- Monday to Friday working pattern with early finish every Friday
- 25 days holiday plus bank holidays
- Workplace pension scheme
- Statutory sick pay
- Employee benefits portal
- Stable, long-term role within a growing aftersales operation
- Opportunity to develop your career within the commercial vehicle sector
Apply today to join a specialist aftersales operation as a Warranty Administrator, where accuracy, expertise, and attention to detail are truly valued.
Warranty Administrator – Commercial Vehicles | Mon–Fri in England employer: Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Contact Detail:
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator – Commercial Vehicles | Mon–Fri in England
✨Tip Number 1
Network like a pro! Reach out to people in the commercial vehicle sector, especially those who work with warranties. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of warranty processes and manufacturer guidelines. We want you to show off your expertise and problem-solving skills, so practice answering common questions related to the role.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications directly from candidates who are keen to join our team and contribute to our growing aftersales operation.
We think you need these skills to ace Warranty Administrator – Commercial Vehicles | Mon–Fri in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Administrator role. Highlight your experience in managing warranty processes and any relevant systems you've used, like Pinnacle DMS or Kerridge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your understanding of manufacturer warranty processes and how you can contribute to our aftersales operation. Keep it professional but let your personality show!
Showcase Your Attention to Detail: As a Warranty Administrator, attention to detail is key. In your application, give examples of how you've ensured accuracy in previous roles. Whether it's processing claims or maintaining records, we want to know how you keep things on point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our growing team!
How to prepare for a job interview at Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
✨Know Your Warranty Processes
Make sure you brush up on your knowledge of warranty processes, especially in the commercial vehicle sector. Be ready to discuss specific examples from your past experience that demonstrate your understanding of claim submissions and manufacturer guidelines.
✨Showcase Your Analytical Skills
Prepare to highlight your analytical and problem-solving skills during the interview. Think of scenarios where you've successfully resolved issues related to warranty claims or audits, and be ready to explain your thought process.
✨Familiarise Yourself with Relevant Software
If you have experience with Pinnacle DMS, Kerridge, or similar systems, make sure to mention it. If not, do a bit of research on these tools so you can speak confidently about how you would adapt to using them in the role.
✨Communicate Clearly and Professionally
Since the role involves liaising with internal teams and external manufacturers, practice your professional communication skills. Prepare to discuss how you would keep stakeholders informed about claim statuses and manage expectations effectively.