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- Tasks: Manage warranty processes for commercial vehicles and ensure accurate claim submissions.
- Company: Join a growing aftersales operation in Southwater, West Sussex.
- Benefits: Competitive salary, 25 days holiday, early finishes on Fridays, and a pension scheme.
- Other info: Stable role with opportunities for career development in a dynamic environment.
- Why this job: Be part of a team that values accuracy and expertise in the commercial vehicle sector.
- Qualifications: 2 years' experience as a Warranty Administrator and strong organisational skills.
The predicted salary is between 28000 - 30000 £ per year.
An excellent opportunity has become available for an experienced Warranty Administrator to join a growing commercial vehicle and PSV aftersales operation based in Southwater, West Sussex. This role is focused on managing multi-stage PSV warranty processes, including chassis manufacturers, bodybuilders, and conversion partners. You’ll play a key role in ensuring correct liability attribution, accurate claim submission, and maximum warranty recovery — while delivering a high level of service to both internal teams and customers.
Key Responsibilities
- Receive, review, and process warranty claims from workshop and aftersales teams
- Ensure all warranty documentation is completed accurately in line with manufacturer guidelines
- Submit warranty claims and monitor progress through manufacturer portals
- Follow up on delayed or rejected claims, providing supporting evidence where required
- Communicate clearly with internal stakeholders regarding claim status and expectations
- Coordinate warranty-related repairs and replacement parts with suppliers and vendors
- Maintain accurate records of warranty parts, paperwork, and approvals
- Monitor manufacturer recalls and warranty policy updates
- Carry out warranty audits to ensure compliance and reduce rejection rates
- Track warranty financial performance, recovery values, and claim turnaround times
- Process internal jobs including documentation, retail quotations, and invoicing
- Reconcile workshop accounts for warranty and internal repairs, investigating discrepancies
- Work closely with Workshop, Parts, Aftersales Management, and Finance teams
Performance will be measured against KPIs including warranty recovery value, claim turnaround time, rejection rates, and audit compliance.
Your Background & Skillset
- Minimum 2 years’ experience as a Warranty Administrator within the commercial vehicle / PSV / HGV sector
- Strong understanding of manufacturer warranty processes and procedures
- Experience using Pinnacle DMS, Kerridge, or similar systems (advantageous)
- Confident using Office 365 and web-based warranty portals
- Strong analytical and problem-solving skills
- Excellent organisational skills and attention to detail
- Professional communication skills with internal teams and external manufacturers
What’s in it for you?
- £28,000 – £30,000 basic salary (depending on experience)
- Monday to Friday working pattern with early finish every Friday
- 25 days holiday plus bank holidays
- Workplace pension scheme
- Statutory sick pay
- Employee benefits portal
- Stable, long‑term role within a growing aftersales operation
- Opportunity to develop your career within the commercial vehicle sector
Apply today to join a specialist aftersales operation as a Warranty Administrator, where accuracy, expertise, and attention to detail are truly valued.
Warranty Administrator in England employer: Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Contact Detail:
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator in England
✨Tip Number 1
Network like a pro! Reach out to people in the commercial vehicle sector, especially those who work with warranties. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of warranty processes and manufacturer guidelines. We want you to show off your expertise and problem-solving skills, so practice answering common questions related to warranty claims.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Warranty Administrator position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Warranty Administrator in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Warranty Administrator, especially in the commercial vehicle or PSV sector. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to managing warranty processes and your understanding of manufacturer guidelines. We love a good story!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Highlight your key skills and experiences that align with the role, and make it easy for us to see why you’d be a great addition!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
✨Know Your Warranty Processes
Make sure you brush up on the warranty processes specific to commercial vehicles and PSVs. Familiarise yourself with common manufacturer guidelines and procedures, as this will show your potential employer that you understand the industry and can hit the ground running.
✨Showcase Your Analytical Skills
Prepare examples of how you've used your analytical and problem-solving skills in previous roles. Think about times when you successfully resolved warranty claims or improved processes, as these stories will demonstrate your capability to manage the responsibilities of the role.
✨Be Ready for Technical Questions
Expect questions about specific systems like Pinnacle DMS or Kerridge. If you have experience with these or similar systems, be ready to discuss how you used them effectively. If not, do a bit of research to understand their functionalities so you can speak confidently about them.
✨Communicate Clearly and Professionally
Since the role involves liaising with internal teams and external manufacturers, practice articulating your thoughts clearly. Use professional language and be prepared to discuss how you would handle communication regarding claim statuses or issues, as this will highlight your interpersonal skills.