At a Glance
- Tasks: Be the go-to person for customers, ensuring a smooth service experience from start to finish.
- Company: Join a busy main dealership in Warrington with a supportive Aftersales team.
- Benefits: Earn a competitive salary plus bonuses and paid overtime for weekend work.
- Other info: Enjoy long-term career progression opportunities in a well-managed environment.
- Why this job: Make a real impact by delivering excellent customer service and earning potential.
- Qualifications: Experience as a Service Advisor and strong communication skills are essential.
The predicted salary is between 35000 - 35220 £ per year.
Location: Warrington
Salary: Circa £28,600 basic + overtime + bonus
OTE: £800–£1,200 per month
Working Hours: 45 hours Monday to Friday, Saturday mornings on rota (currently 1 in 4, paid overtime)
Job Type: Full-time | Permanent
We’re recruiting on behalf of a busy main dealership in Warrington that is expanding its Aftersales team and looking to appoint two experienced Service Advisors. You’ll be joining a well‑structured department consisting of Service Advisors, Service Administration, and a Service Manager, working in a fast‑paced, customer‑focused environment with multiple bonus opportunities available every month.
The Role
As a Service Advisor, you’ll be the key point of contact between customers and the workshop, ensuring a smooth and professional service experience from booking through to vehicle handover.
Key Responsibilities
- Meet and greet service customers
- Manage bookings, job cards, and workshop liaison
- Keep customers updated on vehicle progress and costs
- Upsell service plans, tyres, alignment, and additional work
- Deliver excellent customer service to maximise feedback scores
- Ensure accurate administration and invoicing
Requirements
- Previous experience as a Service Advisor within a main dealership environment
- Strong communication and customer‑facing skills
- Confident upselling and working to targets
- Organised with good IT and DMS experience
- Full UK Driving Licence
What’s on Offer
- Circa £28,600 basic salary
- Paid overtime for weekend work
- Realistic bonus of £800–£1,200 per month
- Multiple bonus gateways (customer feedback, labour sales, service plans, tyres, alignment)
- Stable, well‑managed Aftersales department
- Long‑term career progression opportunities
Apply today to join a well‑established main dealership in Warrington where your experience will be valued, your earning potential is realistic, and you’ll have the opportunity to build a long‑term career within a supportive Aftersales team.
Service Advisor in England employer: Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Join a thriving main dealership in Warrington as a Service Advisor, where you will be part of a dynamic and supportive Aftersales team. With competitive salaries, generous bonus opportunities, and a strong focus on employee growth, this is an excellent place to develop your career while delivering exceptional customer service in a fast-paced environment. Enjoy the benefits of paid overtime and a structured department that values your contributions and fosters long-term career progression.
Contact Details:
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adam Curtis Specialist Automotive Recruitment Consultancy Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adam Curtis Specialist Automotive Recruitment Consultancy Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adam Curtis Specialist Automotive Recruitment Consultancy Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Adam Curtis Specialist Automotive Recruitment Consultancy Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adam Curtis Specialist Automotive Recruitment Consultancy Ltd!
How to prepare for a job interview at Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
