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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and support sales with product knowledge.
- Company: Dynamic car dealership focused on customer service and brand representation.
- Benefits: £20k salary plus commission, paid overtime, and structured training.
- Other info: Clear progression pathways into various roles within the dealership.
- Why this job: Kickstart your career in the automotive industry with full training provided.
- Qualifications: Experience in customer service or hospitality; no motor trade experience needed.
The predicted salary is between 20000 - 20000 £ per year.
Location: Luton
Salary: £20k basic plus commission (Will always be at least minimum wage)
Monday–Friday (42 hours per week) - Occasional weekends for dealership events only (paid overtime)
The Role
We are recruiting for a Customer Experience Specialist to join a customer-focused car dealership, working across both Sales and Service departments. This is an ideal entry-level / trainee role for someone with a strong background in customer service, hospitality, or retail, who is looking to start a long-term career in the motor trade. Customer Experience Specialists act as the welcoming face of the dealership, ensuring every customer receives a first-class experience — whether they are visiting for sales or aftersales. This role is non-sales, focused purely on service, support, and brand representation.
Key Responsibilities
- Act as the product specialist and brand ambassador for the dealership
- Deliver exceptional customer experiences aligned with brand standards
- Welcome customers into the showroom and provide a positive first impression
- Conduct in-depth vehicle presentations, ensuring customers fully understand features, technology, and connectivity
- Demonstrate vehicle features, infotainment systems, and driver-assistance technology
- Support Sales Executives by providing detailed product knowledge during the sales process
- Keep up to date with manufacturer training, model updates, and brand initiatives
Your Background & Skills
- Experience in a customer-facing role such as hospitality, retail, leisure, or customer service
- Friendly, professional, and confident when dealing with customers
- Strong communication and interpersonal skills
- Enthusiastic, reliable, and keen to learn
- Passion for delivering excellent customer experiences
- No motor trade experience required — full training provided
What’s in It for You
- Entry-level opportunity into the automotive industry
- Structured training and development across Sales and Aftersales
- Monday–Friday working week
- Paid overtime for any weekend event work
- Clear progression pathways into Sales, Service, or Aftersales roles
This is an excellent opportunity for someone looking to build a career in the motor trade, gain exposure to multiple departments, and develop long-term progression opportunities within a dealership environment.
If you are interested, please submit your CV to Adam Curtis at ACS Automotive Recruitment.
Customer Experience Specialist in England employer: Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Contact Detail:
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in England
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations that might come up in the role. This will prepare you for any questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and even lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to kickstart your career in the motor trade.
We think you need these skills to ace Customer Experience Specialist in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Specialist role. Highlight any customer service, hospitality, or retail experience you have, as this will show us you're a great fit for the position.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the motor trade. Let us know why you want to join our team and how you can contribute to delivering exceptional customer experiences.
Show Off Your Communication Skills: Since this role is all about interacting with customers, make sure your written application showcases your strong communication skills. Keep it clear, friendly, and professional – just like how you'd interact with our customers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the dealership and its brand values. Understand their customer service philosophy and be ready to discuss how you can embody that as a Customer Experience Specialist.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences in hospitality, retail, or customer service where you went above and beyond for a customer. This will demonstrate your ability to deliver exceptional customer experiences, which is key for this role.
✨Practice Your Communication
Since strong communication skills are essential, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or how the dealership measures customer satisfaction. This shows your genuine interest in the role and the company.