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- Tasks: Lead a team of Service Advisors and enhance customer experience in a busy dealership.
- Company: Dynamic automotive dealership in Coulsdon with a focus on customer satisfaction.
- Benefits: Competitive salary with OTE, full-time hours, and career progression opportunities.
- Other info: Join a supportive team and thrive in a fast-paced environment.
- Why this job: Step up your career in the motor trade and make a real impact on customer service.
- Qualifications: 4+ years as a Service Advisor or higher in a main dealership.
The predicted salary is between 36000 - 36000 £ per year.
£36,000 basic salary with £50,000 OTE
Coulsdon, Surrey
Permanent, Full Time
Monday to Friday (08:00 – 18:00) 1 in 3 Saturdays (08:00 – 14:00)
Our client, based in the Coulsdon area has a new opportunity for an experienced main dealer Service Advisor to step up into an Assistant Service Manager role. If you hold over 4 years’ worth of relevant experience and you’re looking for the next step in your career – this could be your next role in the Motor Trade! Apply with us today.
Duties and Responsibilities include:
- As an Assistant Service Manager, you’ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
- Leading and developing a team of Service Advisors
- Acting as the main point of contact for customer care and escalations
- Handling and resolving customer complaints professionally
- Driving NPS scores and customer satisfaction KPIs
- Reporting performance and insights to senior management
- Overseeing daily operations to ensure a smooth and efficient service department
- Supporting wider Aftersales objectives and continuous improvement
Your background & skill:
- Proven experience as a Service Advisor or higher in a car main dealership.
- Ability to lead from the front in a busy, pressured environment is essential.
- Automotive dealership skills and experience are essential.
- Well-presented and hold excellent interpersonal organisational skills.
Assistant Service Manager in Coulsdon employer: Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Contact Detail:
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager in Coulsdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for an Assistant Service Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved customer satisfaction or led a team to success. Numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team in the motor trade!
We think you need these skills to ace Assistant Service Manager in Coulsdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the motor trade, especially any leadership roles. We want to see how your background as a Service Advisor prepares you for the Assistant Service Manager position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven customer satisfaction and led teams in the past.
Showcase Your Skills: Don’t forget to mention your interpersonal and organisational skills. We’re looking for someone who can handle customer complaints with professionalism and lead a team effectively, so make sure these skills stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific dealership's services. Familiarise yourself with common customer complaints and how to handle them, as well as the key performance indicators (KPIs) that matter in this role.
✨Show Leadership Skills
As an Assistant Service Manager, you'll be leading a team. Prepare examples from your past experience where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and drive customer satisfaction.
✨Customer-Centric Mindset
Demonstrate your commitment to exceptional customer service. Think of specific instances where you've gone above and beyond for a customer. Be ready to discuss how you would handle escalations and improve NPS scores.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership's operations and future goals. This shows your genuine interest in the role and helps you understand how you can contribute to their success. It’s also a great way to assess if the company is the right fit for you.