At a Glance
- Tasks: Lead and support a busy automotive service team to deliver exceptional customer experiences.
- Company: Dynamic car dealership with a focus on high performance and customer satisfaction.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional growth.
- Other info: Thriving team culture with a focus on continuous improvement and career development.
- Why this job: Join a fast-paced environment where you can make a real impact on customer service.
- Qualifications: Experience in automotive aftersales and strong leadership skills required.
The predicted salary is between 40000 - 55000 £ per year.
£40k Basic, OTE £55k, Borehamwood
Permanent / Full Time
Working Hours: Monday to Friday: 8:00am – 6:00pm. No Saturday's unless required by the business to cover staff holiday/absence etc.
Join a Busy Aftersales Department
We are seeking a highly organised, resilient, and people-focused Assistant Service Manager to support the leadership and daily operation of a busy, high-volume automotive service department. This is a demanding but rewarding role within a fast-paced dealership environment processing approximately 70 jobs per day, where customer expectations are exceptionally high.
Working closely with the Service Manager, you will play a key role in leading, motivating, and developing a team of automotive professionals while ensuring operational excellence, outstanding customer satisfaction, and strong departmental performance.
- Leadership & Team Management
Support the Service Manager in leading, managing, and motivating the service and aftersales teams. Help foster a high-performance culture where success is recognised, rewarded, and underperformance is effectively managed. Coach, mentor, and support team members to maximise individual and departmental performance. Ensure the department is adequately resourced to meet customer demand and operational requirements. Promote a positive, collaborative working environment focused on continuous improvement.
- Service Department Operations
Support the day-to-day management of the service department in a high-volume dealership environment. Supervise and support the front-of-house aftersales team, ensuring exceptional customer service standards are maintained. Assist with workshop loading, job allocation, and resource planning to maximise productivity and efficiency. Monitor departmental workflows and proactively address operational challenges. Work closely with senior management to identify and implement operational improvements.
- Customer Experience
Ensure consistently high levels of customer satisfaction and service delivery. Handle customer concerns, complaints, and queries professionally, effectively resolving issues and maintaining positive customer relationships. Drive a customer-first culture throughout the department. Support the achievement of manufacturer and dealership customer satisfaction targets.
- Performance & Reporting
Assist with departmental reporting in line with group and manufacturer requirements. Monitor productivity, efficiency, and key performance indicators (KPIs). Support departmental revenue growth through effective upselling and service retention initiatives. Contribute to achieving departmental financial and operational targets.
- Compliance & Standards
Ensure all manufacturer, company, and industry standards, processes, and procedures are consistently followed. Maintain compliance with health and safety requirements and dealership policies. Support continuous process improvement initiatives to enhance efficiency and customer experience.
About You
The successful candidate will be:
- An experienced automotive aftersales professional with supervisory or management experience - this is essential.
- Highly organised and capable of thriving in a demanding, fast-paced environment.
- A strong communicator with excellent customer handling and conflict resolution skills.
- Passionate about developing and supporting teams to achieve success.
- Commercially aware, with a focus on productivity, efficiency, and customer satisfaction.
- Resilient under pressure and able to effectively prioritise competing demands.
- Experienced in workshop planning, job allocation, and performance management.
- Committed to maintaining high standards and delivering exceptional customer experiences.
What Success Looks Like
- A motivated, high-performing team delivering exceptional customer service.
- Consistent achievement of productivity, efficiency, and customer satisfaction targets.
- Effective management of a high-volume operation processing approximately 70 jobs per day.
- Strong collaboration between the front-of-house and workshop teams.
- Continuous improvement of departmental processes, performance, and customer outcomes.
Assistant Service Manager in Borehamwood employer: Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Join a dynamic and supportive team at our Borehamwood car dealership, where we prioritise employee growth and development in a fast-paced automotive environment. With a focus on exceptional customer service and operational excellence, we foster a collaborative culture that rewards hard work and innovation. Enjoy competitive remuneration, a structured work-life balance, and the opportunity to lead and inspire a dedicated team while making a meaningful impact in the industry.
Contact Details:
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd Recruitment Team
