At a Glance
- Tasks: Handle calls, manage enquiries, and provide excellent client care in a busy law firm.
- Company: Join Adam Bernard Solicitors, a growing London-based law firm with a supportive culture.
- Benefits: Competitive salary, career progression, and hands-on experience in legal operations.
- Other info: Opportunity to work in a dynamic team with exposure to legal operations.
- Why this job: Gain valuable skills in a fast-paced environment while making a real impact on client satisfaction.
- Qualifications: Strong communication skills and previous experience in customer service or administration preferred.
The predicted salary is between 25000 - 32000 € per year.
Adam Bernard Solicitors is a growing London-based law firm looking for a confident, professional, and target-driven Receptionist / Call Centre Agent / Telesales Agent to join our busy team. This is an excellent opportunity for someone with strong communication skills, client service experience, and the confidence to manage enquiries in a fast-paced legal environment.
Key Responsibilities:
- Handling incoming calls and client enquiries professionally
- Booking appointments and managing consultations
- Following up leads and converting enquiries into appointments
- Managing reception and front desk duties
- Assisting with telesales, client intake, and business development
- Updating CRM and internal systems accurately
- Providing administrative and operational support to the team
- Delivering excellent client care and maintaining professionalism at all times
Requirements:
- Excellent communication and interpersonal skills
- Strong telephone manner and confidence speaking with clients
- Previous experience in reception, call centre, telesales, customer service, or administration preferred
- Ability to work under pressure and manage multiple enquiries
- Professional, organised, and motivated attitude
- Law firm experience is advantageous but not essential
What We Offer:
- Professional and supportive working environment
- Career progression opportunities
- Hands-on experience within a busy law firm
- Exposure to legal operations and client management
- Competitive salary based on experience
Receptionist/ Call Centre Agent/ Telesales Agent in London employer: Adam Bernard Solicitors
Adam Bernard Solicitors is an excellent employer that fosters a professional and supportive working environment, ideal for those looking to grow their careers in the legal sector. With opportunities for career progression and hands-on experience in a busy law firm, employees benefit from exposure to legal operations and client management while enjoying a competitive salary. Join our dynamic team in London, where your strong communication skills and client service experience will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/ Call Centre Agent/ Telesales Agent in London
✨Tip Number 1
First things first, make sure you know the company inside out. Research Adam Bernard Solicitors and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get that interview, don’t just sit back and wait for questions. Be proactive! Prepare some thoughtful questions about the role and the firm. This shows you’re engaged and ready to contribute to their busy environment.
✨Tip Number 3
Practice your communication skills before the big day. Role-play with a friend or family member, focusing on how you’d handle client enquiries and manage calls. The more confident you are, the better you'll come across during the interview!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is key for a role like this.
We think you need these skills to ace Receptionist/ Call Centre Agent/ Telesales Agent in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about handling calls and client enquiries, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can connect with clients effectively.
Tailor Your Experience:We want to see how your previous experience aligns with the responsibilities of the role. If you've worked in reception, call centres, or telesales, mention specific examples that showcase your ability to manage enquiries and provide excellent client care.
Be Professional and Organised:Your application should reflect the professional attitude we’re looking for. Keep it well-structured and free from errors. A tidy application shows us you can handle the organised environment of a busy law firm.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Adam Bernard Solicitors
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Call Centre Agent/Telesales Agent. Familiarise yourself with handling client enquiries, booking appointments, and managing CRM systems. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your telephone manner and ensure you can handle client interactions smoothly.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing multiple enquiries under pressure. Think of examples from your past experiences where you've successfully navigated similar challenges, and be ready to share those stories.
✨Dress the Part and Be Professional
First impressions matter, especially in a law firm environment. Dress smartly and maintain a professional demeanour throughout the interview. This shows that you take the opportunity seriously and are ready to represent the firm well.
