Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with product knowledge and deliver engaging demonstrations at events.
- Company: Join OutBoard, a leader in innovative motor control systems for live events.
- Benefits: Competitive salary, benefits, and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping the future of live performance technology.
- Qualifications: Experience in live events or technical production; degree preferred but not essential.
- Other info: Fast-paced environment with a focus on innovation and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
ADAM Audio GmbH invites you to apply for the Product Support Engineer role within its Focusrite Audio Reproduction Group, located in High Wycombe.
Key Details
- Term: Full‑time, Permanent
- Location: High Wycombe
- Salary: £30,000 – £40,000 per annum + benefits
About OutBoard
OutBoard Motor Control specialises in delivering compact, solid and safe motor control systems for concert, theatre, sports venues, film and TV productions. Combined with smart digital tools, OutBoard provides intuitive solutions for even the most challenging staging requirements.
Responsibilities
- Master current and legacy products, including parts and servicing knowledge, to inform and support customers efficiently.
- Act as a brand ambassador and present system designs to Sales and customers, delivering product demonstrations at trade shows and external events.
- Update internal documentation to ensure the most accurate information is available to customers.
- Support the Service team with training on test fixtures and other relevant tools, aiding root‑cause analysis to improve product quality.
- Build harmonious relationships with the Service and Technical Support team in the UK and with Direct Distributors.
- Manage day‑to‑day enquiries from customers, providing excellent support, quotations, and availability via the internal software system.
- Manage on‑site commissioning of projects.
- Collaborate with teams to specify innovative new product development.
- Engage with the market to keep abreast of emerging technologies and trends, driving OutBoard sales and staying ahead of the curve.
- Use own initiative to prioritise workload and problem‑solve, flagging senior team members when appropriate.
- Embed Health and Safety knowledge to ensure safety standards are met when working at customer venues.
Qualifications and Skills
- Degree in Theatre Production, Live Performance, Technical Production, or similar (preferred but not essential).
- Experienced candidates without a degree will be considered.
- Previous experience in the live events industry in a relevant role such as Theatre Technician, Rigger, Systems Engineer, Product Support, or Product Specialist.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Willingness to travel to events and a UK driving licence.
- Enthusiastic with excellent attention to detail.
- Fast‑paced, capable of multitasking and working across varied deadlines.
- Can work unsupervised after a period of training.
- Excellent communication skills.
Job Conditions
This is a full‑time position of 37.5 hours per week, with standard working hours of 8:45 am to 5:30 pm Monday‑Thursday and 8:45 am to 4:00 pm Friday. Unpaid lunch breaks are 1 hour Monday‑Thursday and 45 minutes Friday.
Product Support Engineer - OutBoard in High Wycombe employer: ADAM Audio GmbH
Contact Detail:
ADAM Audio GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer - OutBoard in High Wycombe
✨Tip Number 1
Get to know the company inside out! Research ADAM Audio and OutBoard's products, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Attend industry events, trade shows, or local meet-ups where you might bump into folks from ADAM Audio. Building relationships can give you a leg up when it comes to landing that Product Support Engineer role.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in live events and how it relates to the role. Highlight your problem-solving skills and how you can contribute to their team right from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at ADAM Audio.
We think you need these skills to ace Product Support Engineer - OutBoard in High Wycombe
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the live events industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about what we do at OutBoard and how you can contribute.
Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight relevant experience, especially in technical production or customer support. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at ADAM Audio GmbH
✨Know Your Products Inside Out
Make sure you master both current and legacy products before the interview. Familiarise yourself with their features, benefits, and common issues. This will not only help you answer technical questions but also show your passion for the role.
✨Showcase Your Communication Skills
As a Product Support Engineer, you'll need to communicate effectively with customers and team members. Practice explaining complex concepts in simple terms. You might even want to prepare a mock demonstration of a product to showcase your presentation skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss past experiences where you've successfully solved problems, especially in high-pressure situations. Think of specific examples from your time in the live events industry that highlight your initiative and ability to prioritise tasks.
✨Research the Company Culture
Understanding OutBoard's values and culture can give you an edge. Look into their recent projects, innovations, and how they engage with the market. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
