At a Glance
- Tasks: Welcome guests with care, anticipate their needs, and promote hotel services.
- Company: Join Adagio Aparthotels, a leader in comfortable and stylish serviced apartments.
- Benefits: Enjoy a supportive work environment, opportunities for growth, and a diverse team.
- Other info: Dynamic role with opportunities to learn and grow in the hospitality industry.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
Adagio adapts to suit all guests' needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium. London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market and free Wi-Fi. So whether you're here to take in a show at the O2, shop till you drop at Westfield or take care of business at Canary Wharf, we have got you covered for a great stay.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job Description:
- Welcomes all guests as soon as they arrive with care and attention, with a personalised approach.
- Is proactive, anticipates guests' needs and looks for suitable solutions.
- Conveys the hotel image and promotes the company’s loyalty program ALL.
- Assists as required with the solving of any guest problem and is able to support any query in an efficient and satisfying manner.
- Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them.
- Carries out all operations concerning guests' arrival and departure in compliance with payment procedure.
- Informs guests about formalities, any special conditions relating to their stay and the services available.
- Actively contributes to the qualitative and quantitative targets of the department.
Guest Service Ambassador in Stratford employer: Adagio
Adagio Aparthotels is an exceptional employer that prioritises the well-being and growth of its employees. With a strong commitment to diversity and inclusion, we foster a supportive work culture where every team member can thrive and develop their skills. Located in vibrant London Stratford, our team enjoys a dynamic environment with opportunities to engage with guests from all walks of life, making each day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Ambassador in Stratford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Adagio Aparthotels. Understand their values, services, and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Service Ambassador, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and refine your approach to handling guest queries and concerns.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable for your interview. A smart outfit can set the tone and show that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Accor careers page. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the team.
We think you need these skills to ace Guest Service Ambassador in Stratford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you unique.
Tailor Your Application:Make sure to customise your application for the Guest Service Ambassador role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Avoid long-winded sentences and jargon. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Adagio
✨Know the Company Inside Out
Before your interview, take some time to research Adagio Aparthotels. Understand their values, services, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Service Ambassador, your ability to connect with guests is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your proactive approach and problem-solving skills to demonstrate how you can enhance the guest experience.
✨Be Ready to Discuss Local Knowledge
Familiarise yourself with the local area around London Stratford, including attractions, dining options, and events. Being able to recommend places or activities shows that you’re not just there to do a job, but that you genuinely care about enhancing the guests' stay.
✨Practice Your Personalised Approach
Adagio values a personalised touch in guest interactions. Think about how you can tailor your responses during the interview to reflect this. Practice greeting the interviewer warmly and consider how you would welcome a guest, as this will set the tone for your interview.
