Job Description
Providing efficient, friendly, and professional service to all guests.
Leading by example when attending to guest requests. Striving to provide total customer satisfaction.
Achieving a level of service quality and professionalism that consistently meets or exceeds guest expectations.
Promoting the Food & Beverage offer.
Occasionally assisting with breakfast shifts.
- Provide quality service to customers by responding promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
- Maintain control of guest and hotel accounts, ensuring all charges are accurate and posted timely.
- Follow strict security procedures for credit and cash transactions, accounting, issuing room keys, and maintaining guest confidentiality/privacy.
- Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
- Operate the switchboard effectively, handling calls promptly and professionally, greeting callers according to hotel policy, and transferring calls to relevant departments efficiently.
- Accurately document all internal and guest messages and distribute them according to hotel procedures.
- Maintain an up-to-date internal phone list for accurate call transfers. Handle international and operator-assisted calls, recording charges accurately.
- Assist in screening reservation calls and provide accurate, up-to-date information.
- Promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Perform other duties as requested by management and supervisors.
Qualifications
Previous hotel experience.
Additional Information
Customer-oriented attitude.
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